“Here’s what to expect after a dispute is filed:​ 1. An investigation is conducted based on a review of the information provided and any relevant

“To determine if you are eligible for a provisional credit, you are first required to provide a letter of dispute to be eligible for a

“Change your password and or PIN if you see transactions you don’t recognize to prevent further unauthorized transactions. If your card has been misplaced, you

“Please note, you must wait for a pending transaction to post before a dispute can be filed Pending transactions occur when a transaction has been

“We will send timely correspondence to the account holder via email and U.S mail, with updates and/or the final resolution of the dispute claim. Timely

“In the case where a dispute is denied and a provisional credit was issued to your account, it will be reversed 5 business days from

“If you are disputing unauthorized activity on your card, we will make our best efforts to secure your funds by blocking or restricting your card.

“The dispute investigation can take up to 45 days. If we are unable to reach a decision within 10 business days (20 business days for