Meet the new DolEx Visa ® Debit Card
The safest and most convenient way to manage your money, send and receive funds.
Save on your transfers
When you pay with your DolEx Visa Debit Card at our stores and participating agents, dolex.com, or in our app.
No monthly fees
With $500 in eligible direct deposits; otherwise, $5 per month. 1
Accepted worldwide
Use your card everywhere Visa® cards are accepted.
Add funds anytime
At any participating store or agent, DolEx.com, or in our DolEx app.2
Overdraft protection
Up to $300 with opt-in and eligible direct deposits. 3
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FAQs
FAQs
Am I liable for unauthorized charges made with my mobile wallet?
“The same protections that apply to transactions made with the physical card apply to transactions made through the mobile wallet. ”
Can I add cash to my card with a mobile wallet at the register?
No, your mobile wallet is only used for purchases. There is no charge for adding cash onto yourDolEx Visa® Debit Card at any DolEx stores. Third party locations may charge a fee for adding cash to your account.
Can I avoid fees for overdraft protection?
“Yes. There are no fees for overdraft coverage up to $10. Fees may apply with additional overdraft coverage up to $300. You’ll have 24-hours to bring your account to at least $0 from the first authorized overdrawn transaction to avoid a fee. Overdraft protection up to $300 with opt-in and eligible direct deposits – Opt-in […]
Can I get more than one DolEx Visa® Debit Card at a DolEx store?
“DolEx Visa® is a debit card that can suit a lot of your day-to-day needs. You are welcome to get more than one DolEx Visa® Debit Card, however you’ll need a different username for each card you activate. DolEx Money Services may limit the number of cards issued at our sole discretion. ”
Can I opt out at any time?
“Yes, you may opt out of overdraft protection at any time by logging into to your account using the DolEx Money Transfer app or DolEx.com. In general, your opt out request will be effective immediately, and we will send you an email to confirm your opt out request. However, any pending purchase transactions may still […]
Can I see my account balance through mobile wallets?
No, any time you make a purchase with your DolEx Visa® Debit Card, you can check your account balance through the DolEx Money Transfer app or DolEx.com.
Can my eligibility for overdraft protection change?
“Yes. You must have an eligible direct deposit with opt in to be eligible for overdraft protection. Additional criteria may apply. Overdraft coverage eligibility also includes factors such as the frequency of deposits to your Account, your Account status, and the transaction history of any Accounts with us. If there are more than 10 overdraft […]
How do I disable the overdraft protection option?
Log in to your account in the DolEx Money Transfer app. In general, your opt-out request will take effect immediately and we will send you an email to confirm your opt-out request. However, any pending purchase transaction authorized before opting out that overdrafts your account may still bring your account below $0 and result in […]
Can I use my temporary DolEx Visa® Debit Card while waiting for my personalized chip-enabled card?
“Yes. Upon successful activation of your temporary card, you can make purchases in-store, online or everywhere Visa® Debit is accepted in the U.S. Use your temporary card until your personalized chip-enabled card arrives in the mail, within approximatively 7-10 days. Activate your personalized card following the instructions on the label to unlock all features on […]
Can overdraft protection be paused?
“Yes, if there are more than 10 overdraft transactions within a statement period (regardless if you have used your full coverage limit or a fee was charged or not) the feature will be temporarily paused for the remainder of your statement period. Your eligibility and coverage can also change at our discretion. ”
Do I need to activate the temporary DolEx Visa® Debit Card I got at a DolEx stores ?
“Yes. The card you get at a store is not personalized with your name and has limited features.; When you activate your temporary card, you can then use your card to shop, check your balance, complete purchase transactions, and add cash at DolEx stores. Online access and identity verification is required to open an account. […]
Do I need to cancel my temporary DolEx Visa® Debit Card once my personalized chip-enabled card arrives in the mail?
“No. Your temporary card will be automatically deactivated once your chip-enabled card is activated. If you set up direct deposit with your temporary card, it will automatically transfer to your personalized card, however bill pay will not automatically transfer. Make sure to update your information in your digital wallet or recurring payments with your new […]
Does money automatically transfer from my temporary DolEx Visa® Debit Card to my personalized chip-enabled card?
“Once your personalized chip-enabled card is activated, the balance will automatically transfer over from your temporary card. Balance transfer may take a few minutes during which time you’ll see “Balance transfer pending” on your account dashboard below your balance. ”
How can I search for transactions?
“You can search for transactions by type, amount or by name. Enter any word or amount into the search field to see results. Search results are usually more successful when you enter specific search criteria, like an exact dollar amount or merchant name. ”
How do I close my account?
“To close your account, log in to the DolEx Money Transfer app and select Menu, Manage cards, and Close your account. If you still have money in your account, you have 2 options when closing your account online or through the app. 1. Spend down your balance to $0 – Use your card to make […]
How do I get an account statement?
“You can request your monthly account statements at DolEx Money Transfer app. Your monthly statements can be found in the DolEx Money Transfer app by visiting the Document center from the Menu page. DolEx Money Services will email you when your monthly statement is available, but does not mail statements. ”
How do I opt in to overdraft protection?
“Log in to the DolEx Money Transfer app or DolEx.com and find “Overdraft protection” in the menu. Follow the directions to opt in and accept the terms and conditions of overdraft protection. Remember, you must meet the direct deposit eligibility requirements before you can opt in to overdraft protection. There are two ways to opt […]
Why did I get a fraud text alert?
“DolEx Money Services is committed to keeping your account secure and you informed about your money. To provide you with peace of mind, we regularly monitor transactions that are made with your DolEx Visa® Debit Card for potential fraud. When we identify a transaction that may be fraudulent, we will send you a fraud text […]
How do I qualify for overdraft protection?
“DolEx Visa® Debit Card account holders who receive eligible direct deposits may qualify for overdraft protection. You must have an activated, chip-enabled debit card and opt in to overdraft protection to receive coverage. Overdraft coverage eligibility also includes factors such as the frequency of deposits to your account, your account status, and the transaction history […]
How much is a DolEx Visa® Debit Card sold in a DolEx stores ?
“The purchase fee is $5.00. No monthly fees with $500 of eligible direct deposits. Monthly fee waived whenever you receive payroll or government benefits direct deposits of $500+ in the previous monthly statement period. Otherwise, $5 per month.”
How will I be notified that I am eligible for overdraft protection?
“You will be notified by email, SMS, or push notification. Message and data rates may apply. Or, you can find out by logging in to your account using the DolEx Money Transfer app or at DolEx.com and visiting the overdraft protection section. ”
Is my DolEx Visa® Debit Card eligible to add to a mobile wallet?
Yes, your DolEx Visa® Debit Card can be added to Apple Pay®, Samsung Pay® & Google Pay™.
What amount of overdraft protection coverage is provided?
“With opt-in and eligible direct deposit, you are covered up to $10 in overdraft protection with no fees. Additional overdraft coverage up to $300 is subject to eligibility criteria. Fees may apply. Opt-in required. Account must have initial eligible direct deposits, must be in good standing, and have an activated chip-enabled debit card to opt-in. […]
What fees are charged for overdraft protection?
“You are covered up to $10 in overdraft protection with no fees. Additional overdraft coverage up to $300 is subject to eligibility criteria. Opt-in required. Account must have initial eligible direct deposits, must be in good standing, and have an activated chip-enabled debit card to opt-in. Ongoing eligible direct deposits and other criteria apply to […]
What is in-app or push provisioning?
“In-app provisioning allows consumers to add debit card directly from DolEx Visa® Debit Card to their mobile wallets. DolEx Visa® Debit Card supports in-app provisioning for Apple Pay & Google Pay. ”
Which overdraft transactions are eligible for fees?
“Only purchase transactions made with the DolEx Visa® Debit Card are subject to overdraft protection. You are covered up to $10 in overdraft protection with no fees. Additional overdraft coverage up to $300 is subject to eligibility criteria and each transaction that is greater than $5 and overdraws your account by more than $10 is […]
What can I do to prevent identity theft?
“Here are several ways to protect your assets and good name: Keep all your bank cards safe from thieves. Place all bank debit or credit cards in a purse or wallet close to your body where it can’t easily be snatched away. If you’re shopping in a high traffic area, carry a smaller purse because […]
What can I do to protect my money and my account?
“Make passwords difficult to guess and update them periodically – Strong passwords are at least 10 characters long and contain uppercase and lowercase letters, numbers and special characters. Also, don’t use the same password on multiple accounts. If the password is stolen from one of the companies where you do business thieves can use it […]
What happens if I verify a transaction IS fraud?
“Your DolEx Visa® Debit Card will be restricted and you will receive a text asking you to log in to the DolEx Money Transfer app to request a new debit card and check for any other unauthorized transactions. There is a $5.00 fee for a replacement card.”
What happens if I verify that a transaction is NOT fraud, and my DolEx Visa® Debit Card is restricted?
“First, tell us that you want to allow the transaction by responding “Yes” to the text alert. Once you verify the transaction is legitimate, the transaction will automatically be unrestricted and you will receive a verification text indicating that you can proceed. If your debit card remains restricted, call the number on the back of […]
What information will be included in the fraud text alert?
“The fraud text alert will only include the transaction amount, merchant and the last 4 digits of the card number used for the transaction.”
What number would a fraud text alert come from?
“Fraud text alerts will be sent from the DolEx Money Services Fraud Center from 58938.”
What is overdraft protection?
“Overdraft protection is an optional service that helps cover purchase transactions that exceed your available balance and would normally be declined because of insufficient funds. ATM withdrawals, bill payments made within the app and sending money to others are not covered by overdraft protection. Overdrafts are paid at our discretion, and we do not guarantee […]
What is the maximum number of overdrafts I can make in a statement period?
“You are allowed a maximum of 10 overdrafts in a statement period. If there are more than 10 overdraft transactions within a statement period (regardless if you have used your full coverage limit or a fee was charged or not) the feature will be temporarily paused for the remainder of your statement period. ”
What kinds of alerts can I set up with my account?
“There are plenty of useful reminders and messages to help you stay on top of your money. Set them up in the DolEx Money Transfer app, to let you know: when a direct deposit is posted when you’ve made a purchase when you’ve made an ATM withdrawal when your balance is low what your balance […]
Which transactions are covered by overdraft protection?
“Once you opt in to overdraft protection coverage your purchase transactions can be covered by overdraft protection. Overdrafts are paid at our discretion, and we do not guarantee that we will authorize and pay any transaction. Cash withdrawals, paying bills within the app and sending money to others are NOT covered. ”
What do I do if I get a phone call about my account?
“Never give out personal or financial information such as your checking account, credit card and Social Security numbers over the phone unless you made the call or you know the person or organization you’re dealing with. DolEx Money Services will not ask you for your PIN or password by calling you or by sending you […]
What is Multi-Factor Authentication?
Multi-Factor Authentication (MFA) is a way to protect your online accounts from hackers and imposters. Most authentication methodology is based on one of three types of additional information: Things you know, such as a password or PIN, things you have, such as a badge or smartphone and things you are, such as biometric like fingerprints […]
What security measures are in place to help protect my information while using the DolEx Money Transfer Mobile App?
The DolEx Money Transfer app uses industry standard security measure to help protect you while using the app.
How do I confirm that DolEx Visa® has my current mobile number connected to my DolEx Visa® Debit Card?
“You can change or verify your phone number by logging in to the DolEx Money Transfer app and navigating to “Personal info” under settings.”
How do I lock/unlock my DolEx Visa® Debit Card?
“Simply log in to the DolEx Money Transfer app. Visit the Menu, select “Manage cards” then select “Lock debit card”. To unlock your card, select “”Manage cards”” and slide toggle to unlock debit card. ”
How do thieves steal someone’s identity?
“Identity theft can start when someone gets and misuses your personal information such as your name and Social Security number, credit card number or other financial account information. The thieves might use a variety of methods to steal your information. Here are some terms you might hear and what they mean: Skimming: Stealing credit/debit card […]
What is identity theft?
“Identity theft, also known as identity fraud, is a crime where someone obtains key pieces of personally identifiable information, such as Social Security or driver license numbers, in order to impersonate someone else. The information can be used to open bank or prepaid accounts, obtain credit, purchase merchandise and services in the name of the […]
What is the FDIC?
“The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States federal government that protects you against the loss of your insured deposits if an FDIC-insured bank fails. FDIC deposit insurance covers the depositors of a failed FDIC-insured bank up to at least $250,000.”
What should I do if I suspect my identity has been stolen?
“We urge you to take these steps immediately: Contact the three major credit reporting agencies. Ask them to place a fraud alert on your file to prevent credit products from being opened in your name without your authorization. Equifax: (800) 525-6285 Experian: (888) 397-3742 TransUnion: (800) 680-7289 File a report with your local police. Even […]
How can I add money to my account?
“DolEx Visa® Debit Card offers easy options for funding your account: 1. Add cash. There is no charge for adding cash onto your DolEx Visa® Debit Card at any DolEx store. Third party locations may charge a fee for adding cash to your account. Plus, you can add money by: 2. Setting Up Direct deposit […]
Can I avoid fees for overdraft protection?
“Yes. There are no fees for overdraft coverage up to $10. Fees may apply with additional overdraft coverage up to $300. You’ll have 24-hours to bring your account to at least $0 from the first authorized overdrawn transaction to avoid a fee. Overdraft protection up to $300 with opt-in and eligible direct deposits – Opt-in […]
How do I find my account/routing number?
“Log in to your DolEx Visa® Debit Card account in the app Tap “Move money” and then tap “Direct deposit.”
How do I qualify for overdraft protection?
“If you have an DolEx Visa® Debit Card account and receive eligible direct deposits, you may qualify for overdraft protection. You must have an activated, chip-enabled debit card and opt in to overdraft protection to receive coverage. Overdraft coverage eligibility also includes factors such as the frequency of deposits to your account, your account status, […]
What is the maximum number of overdrafts I can make in a statement period?
“You are allowed a maximum of 10 overdrafts in a statement period. If there are more than 10 overdraft transactions within a statement period (regardless if you have used your full coverage limit or a fee was charged or not) the feature will be temporarily paused for the remainder of your statement period.”
Where can I find account agreements?
You can find yourDolEx Visa® Debit Card account agreement and other agreements on the DolEx Money Transfer app, go to Settings->Document Center and www.DolEx.com/agreements.
Where can I go to add cash to my account?
“There is no charge for adding cash onto your DolEx Visa® Debit Card account at any DolEx store. The daily cash load limit per DolEx Visa® Debit Card account is $9,500 at any DolEx store. DolEx Visa® Debit Card may accept direct deposits for payroll or government benefits in excess of that limit at its […]
Can I now tap my chip-enabled debit card to purchase at the register?
“Yes, your personalized chip-enabled card has contactless technology known as “Near Field Communication” or “NFC”” is available as well as using chip-enabled technology by inserting the card into the register’s payment terminal.”
Can I use my DolEx Visa® Debit Card around the world?
“Your DolEx Visa® Debit Card can be used everywhere Visa® debit is accepted in the U.S. as well as some foreign countries. If you are planning on using your Card in a foreign country (for example, if you are traveling abroad), it is possible that your Foreign Transactions may be delayed or declined. For example, […]
How can I find out if my identity was stolen?
Keep an eye on your accounts and bank statements each month, and review your credit report at least once a year for transactions and accounts you don’t recognize.
How do I set up direct deposit?
” DolEx Visa® Debit Card offers 2 easy ways to set up payroll direct deposit: 1. Set up manually – download the direct deposit form by logging into the DolEx Money Transfer app or visiting DolEx.com and follow the instructions below. Then give the direct deposit form with your account information to your payroll or […]
How do I unblock my account?
” DolEx Visa® Debit Card regularly monitors accounts to identify high risk activity in order to help prevent fraud and/or the violation of the card terms and conditions. Here are a few things you should know: 1. For internal security reasons, we are unable to disclose the factors used to identify high risk activity. 2. […]
Can I access my account from another device?
Yes, you can access your account from another device using secure log in information for your DolEx Visa® Debit Card account. For security reasons, users must undergo validation through SMS or email before being able to log in on a new device.
Can I add an authorized user to my DolEx Visa® Debit Card?
“No, you cannot add an authorized user to your DolEx Visa® Debit Card account. ”
How can I stop text messages if I don’t want to receive them any longer?
“All you need to do is respond back to the text with the word STOP.”
What fees are charged for overdraft protection?
“You are covered up to $10 in overdraft protection with no fees. Additional overdraft coverage up to $300 is subject to eligibility criteria. Opt-in required. Account must have initial eligible direct deposits, must be in good standing, and have an activated chip-enabled debit card to opt-in. Ongoing eligible direct deposits and other criteria apply to […]
My replacement DolEx Visa® Debit Card never arrived. How do I get another card sent to me?
“Please wait at least 7-10 days for a requested replacement DolEx Visa® Debit Card Debit Card to arrive before reporting that you have not received it. If you requested and did not receive a replacement debit card after 7-10 days, you can report this through the DolEx Money Transfer app and a new replacement card […]
When will my replacement DolEx Visa® Debit Card arrive?
“It will take 7-10 days for your new DolEx Visa® Debit Card Debit Card to arrive in the mail.”
When you report a card lost or stolen, does it deactivate that card?
“Yes, when you report your card lost or stolen it is immediately deactivated for your protection.”
Will my replacement card have the same number?
No. When you report your DolEx Visa® Debit Card Debit Card lost or stolen and request a new card, it will have a new card number and expiration date. So please update any automatic payments set up with your DolEx Visa® Debit Card.”
Are the funds in my DolEx Visa® Debit Card account FDIC insured?
“Yes, funds in your DolEx Visa® Debit Card account are federally insured up to $250,000. DolEx Visa® Debit Card is issued by Green Dot Bank, Member FDIC. Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, […]
Are there any fees for receiving fraud text alerts?
No, there is no charge to have your DolEx Visa® Debit Card account monitored with fraud alerts, but your mobile service provider may charge for sending and receiving text messages on your mobile phone. Check with your service provider for details on specific fees and charges that may apply.
What if I forgot my password?
“If you forgot your password, select; Trouble logging in?; on the log in screen. You’ll be asked to provide your email address so we can send you a link to reset your password.”
Can I have my DolEx Visa® Debit Card sent via overnight delivery?
“Currently, we do not offer overnight delivery for a replacement card. You can request expedited 4-day delivery for a fee of $30.00, plus the card replacement fee of $5.00.”
Can I still access my funds if my card is reported lost or stolen?
Yes, when you report your card lost or stolen, you can visit a participating DolEx stores to get a new card instantly and access the funds on your account.
Does ordering a replacement card to replace a damaged card deactivate the damaged card?
“No, when you request a replacement DolEx Visa®Debit Card to replace a damaged card, you will be able to use your current card until you receive and activate the replacement card.”
Is there a fee to replace my DolEx Visa® Debit Card?
“There is a $5.00 fee to replace a DolEx Visa® Debit Card Debit Card.”
How do I update the personal information (phone number, email or mailing address) associated with my account?
You can access and edit your profile information on the Personal info page. In the DolEx Money Transfer app, tap on Menu at the bottom of the screen and then tap on Personal info within the settings section. On the web, click on settings at the bottom of the page and then Personal info. Or […]
Why should I verify my email address and phone number?
“Verifying your email address and phone number will make sure we can contact you when we see any suspicious activity on your account, as well as keep you up to date with other account notifications, if you choose to receive them. Click on the profile icon at the top of the page in the DolEx […]
How do I report my DolEx Visa® Debit Card lost or stolen?
“You can report your DolEx Visa®Debit Card lost or stolen and request a replacement card in the DolEx Visa®app, by visiting a participating DolEx stores or by calling Customer Support at 01-866-27-13-202.”
Can I change my email address without changing my username?
“Yes, you can change your email address without changing your username. ”
Can I edit my profile with my personal image?
“Log in to the app, go to the “Personal info” on the Menu screen and tap on the pencil icon beside your name. Choose a photo from your library, then adjust the photo and save profile. Rest assured, only you can see your profile image. DolEx Money Transfer will not share your image with others, […]
Can I transfer money from someone else’s bank account to my DolEx Visa® Debit Card account?
“No, DolEx Visa® Debit Card account only allows you to transfer money from your personal bank account located within the U.S. to your DolEx Visa® account. Others can transfer money from their bank account to your DolEx Visa® account by visiting their bank’s website or app.”
Can I withdraw money from an ATM?
“Yes. You can withdraw money from any of the thousands of ATMs in the U.S. that bear the Visa® or Pulse® brand marks, including all DolEx stores . You will create a 4-digit PIN (personal identification number) when you activate your DolEx Visa® Debit Card. Log in to the DolEx Money Transfer app or DolEx.com […]
How do I add cash using my DolEx Visa® Debit Card at a DolEx store ?
It’s easy! Just ask the DolEx Money Services customer service representative to add cash directly onto your debit card. There is no charge for adding cash onto your DolEx Visa® Debit Cardat any DolEx stores Find your nearest DolEx Store location in the DolEx Visa® Debit Cardapp.
How do I find an ATM?
Log in to the DolEx Money Transfer app, then scroll down to ATM; add cash. You’ll be shown a map of free ATMs based on your device’s location. You can also find an ATM in all DolEx stores .
What are the ATM fees and limits?
“With a DolEx Visa® Debit Card, you have access to free cash withdrawals at ATMs within DolEx stores and thousands of in-network ATMs nationwide within the Money Pass ATM network. Log in to the DolEx Money Transfer app or DolEx.com to find a free ATM location near you. A $3.00 fee will apply to any […]
What are the benefits of direct deposit?
“When you set up direct deposit of your payroll or government benefits, you unlock exclusive benefits like: Get your payroll up to 2 days early, government benefits up to 4 days early. No monthly fee with $500 of eligible direct deposits, otherwise, $5 per month. Up to $300 overdraft protection after eligible direct deposits and […]
What can I do if I forget my ATM PIN?
“If you forget your PIN or would like to change it, you can make the change by logging in to your account in the DolEx Money Transfer app, selecting Manage cards from the app Menu and then tapping on Change ATM PIN for your DolEx Visa® Debit Card.”
When will the money be available in my account when I add cash using my DolEx Visa® Debit Card?
When you add cash onto your DolEx Visa® Debit Card at any DolEx stores, the money will be available on your debit card within 10 minutes.
Where can I go to add cash to my account using my DolEx Visa® Debit Card?
“There is no charge for adding cash onto your DolEx Visa® at any DolEx stores. The daily cash load limit per DolEx Visa® account is at any DolEx Stores. DolEx Visa® may accept direct deposits for payroll or government benefits in excess of that limit at its sole discretion. You cannot add cash using the […]
Who can I pay?
“You can pay anyone in the United States that you would normally pay by check or automatic debit. Thousands of billers who accept electronic payments are supported, including many utility companies, cell phone providers, and others. You can view a complete list of billers when you add your first biller. If your biller accepts electronic […]
Why can’t I link a debit card to my DolEx Visa® Debit Card account?
“There are a few possible reasons why you cannot link a debit card: The name on the debit card must match the name on the DolEx Visa® Debit Cardaccount. The debit card must be a Visa® card. You may have mis-entered the card number, expiration date and/or security code so retry linking the card. The […]
Can I change or cancel a one-time transfer?
“You cannot change a bank transfer, but you can cancel a bank transfer while it is still in a pending status by logging in to the DolEx Money Transfer app and tapping the transaction in the history list. When we begin processing a bank transfer it will go into an; In progress; status and can […]
Can I link someone else’s debit card to my DolEx Visa® Debit Card account?
“No, you can only link another debit card that is in your name to your DolEx Visa® Debit Card account. The name on the debit card must match the name on your DolEx Visa® Debit Card account.”
Can I transfer money from another debit card I have to my DolEx Visa® Debit Card account?
“Yes, you can, but the other debit card must be issued from a U.S. bank and the name on the card must match the name on your DolEx Visa® account. Just link your Visa® card to your DolEx Visa® Debit Card account in the app or website. Let us know how much you want to […]
Can I transfer money from my DolEx Visa® Debit Card account to another bank account?
“No, you cannot transfer money from your DolEx Visa® Debit Card account to another bank account. At this time, you can only transfer money to your DolEx Visa® account from another linked bank account.”
Can I transfer money from outside the U.S.?
“No, you can only transfer money from your personal account at a participating bank within the U.S.”
Can I transfer money from another bank account to my DolEx Visa® Debit Card account?
“Yes, it’s easy to transfer money by linking another bank account in your name to your DolEx Visa® Debit Card account. Then, you can transfer money from that bank account to your DolEx Visa® account for free. Transfers post in just 3 business days by 10pm PST. An activated, personalized debit card is required to […]
Are there fees to use the DolEx Money Transfer App?
There are no fees to use the DolEx Money Transfer App. However, fees may apply in certain cases for activity conducted through the app (i.e. Inbound Debit Card Transfer Fee, wallets).
Can I avoid the monthly fee?
“There are no monthly fees whenever you receive eligible payroll or government benefits direct deposits of $500 or more in the previous monthly statement period. Otherwise, the fee is $5 per month.”
Does the DolEx Visa® Debit Card account work with applications such as Zelle, CashApp, Venmo, or Paypal?
Yes. The DolEx Visa® Debit Card account is set up to work with Zelle, CashApp, Venmo or Paypal applications. An External Account Funding Transaction Fee i.e. AFT Fee may apply – 1.5% of the amount transferred, rounded to the nearest cent, up to a maximum of $10 per transfer.
How do I activate the card I got in the DolEx stores?
“You can activate your DolEx Visa® Debit Card by clicking the activation link sent to your email and device and follow the prompts. You can also visit DolEx.com/start to activate your card. You’ll be asked to create a PIN and provide some info so we can verify your identity, which may include: – 16 digit […]
How do I activate the card I got in the mail?
“You can activate your debit card by logging in to your account at DolEx.com or the app and following the prompts. You’ll be asked to create a PIN and provide some info so we can verify your identity, including: – Last 4 digits of your debit card number – Expiration date – 3-digit security code […]
How do I open a DolEx Visa® Debit Card account?
You can open an DolEx Visa® Debit Card account at any participating DolEx store . Identity verification is required. If approved, you will receive a card immediately. If you receive a temporary card, your personalized debit card will arrive in 7-10 days. You’ll need to activate your card and add money to your account before […]
- Monthly fee waived whenever you receive payroll or government benefits direct deposits of $500+ in the previous monthly statement period. Otherwise, $5 per month.
- There is no charge for adding cash at DolEx’s own stores. Third party locations may charge a fee for adding cash to your account. Customer can transfer their funds from another debit card or bank account to their DolEx Visa Debit Card account in minutes for a fee. Limits apply to bank transfers and are subject to your bank’s restrictions and fees. Bank account verification services provided by Plaid. Activated, personalized debit card required to make a bank transfer. See Deposit Account Agreement at https://www.dolex.com/legals/#/AccountAgreement for more details.
- Opt-in required. Account must have initial eligible direct deposits, must be in good standing, and have an activated chip-enabled debit card to opt-in. Ongoing eligible direct deposits and other criteria apply to maintain eligibility for overdraft protection. Only debit card purchase transactions are eligible for overdraft protection and overdrafts are paid at our discretion. We reserve the right to not pay overdrafts. For example, we may not pay overdrafts if the account is not in good standing, or is not receiving ongoing eligible direct deposits, or has too many overdrafts. Overdraft fees may cause your account to be overdrawn by an amount that is greater than your overdraft coverage. A $15 fee may apply to each eligible purchase transaction that brings your account negative. Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid a fee. Overdraft protection is only available on Demand Deposit Accounts that meet eligibility requirements. Log into and refer to your Account Agreement to check feature availability.
See Deposit Account Agreement at https://www.dolex.com/legals/#/AccountAgreement for more details.
DolEx is not a bank. Banking services are provided by and the DolEx Visa Debit Card is issued by Green Dot® Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.
Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. Samsung is a registered trademark of Samsung Electronics Co., Ltd.
©2025 Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.
©2025 DolEx is a DBA of Barri Money Services, LLC. Barri Money Services, LLC is a licensed money transmitter. NMLS: #937962
For more details, please see our Terms and Conditions, DolEx ECA,Privacy Policies,DolEx eCBSVConsent,DolEx Account Agreement, or DolEx Legal Details.
