TERMS AND CONDITIONS | TÉRMINOS Y CONDICIONES
Promotion valid from August 14 to October 15, 2023-Promoción válida del 14 de agosto al 15 de octubre 2023
Promotion valid from August 14 to October 15, 2023, and it is valid and open to all customers. All
customers of the states of New York, New Jersey, and Illinois who send money via Cash Pickup through
DolEx to Banco Bolivariano during these dates will be eligible to participate in the raffle. Your money
transfer transaction receipt will be your raffle ticket. If you wish to participate in the raffle or if you do
not wish to participate even when doing a money transfer, please send a letter stating your intent to
participate/not participate with your name, address and phone number to the DolEx Marketing
Department located at 9800 Center Parkway, Ste. 700, Houston, TX 77036. You can also email us at
promociones@DolEx.com. All letters and emails of intent to participate must be received by October 15,
2023, and we will only accept one letter/email per person. Winners will be chosen on or about October
17, 2023 (date subject to change without notice) in a random drawing from among all eligible entries.
Winners will be notified by phone. Odds of winning will depend on the total number of submissions
made and the number of letters of intent received. If a winner does not respond after two notices, their
prize will be forfeited and an alternate winner will be selected. The winner has 14 days to claim their
prize. If a winner does not respond after two reminders to claim their prize, their prize will be forfeited
and an alternate winner will be selected. Prizes will be 22 Tablets with an approximate total value of
$4004 ($182 each speaker). We do not offer warranty(s) for the prizes awarded. Promotion available at
participating locations only.
Entry is open to US residents and DolEx customers aged 18 years or above who satisfy the entry
requirements outlined in the terms and conditions, and who are not on the interdiction list (“Eligible
Participants”). Employees (and their immediate families) of the Promoter, DolEx Agents and Sub-agents,
and service providers, marketing agencies associated with this Promotion are ineligible to enter.
Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child
(whether natural or by adoption), parent.
This Promotion commences at 12:00am (GMT+8) on August 14 2023, and ends at 11:59pm (GMT -07:00)
on October 15, 2023 (“Promotion Period”) and is subject to extension by DolEx. Entries received after
11:59pm (GMT07:00) on October 15, 2023 (or such later Promotion Period end date) will not be
accepted and will be deemed invalid.
Only one (1) automatic entry will be awarded per Qualifying Transaction (regardless of the amount of
money sent in that Qualifying Transaction). Each Qualifying Transaction must be made separately and in
accordance with these terms and conditions. There will be 1 unique draw for this Promotion. There will
be twenty-two (22) winners in the drawing. An eligible entrant may not win more than once.
Prize winners will be notified by using their details as provided in their winning Qualifying Transactions.
Prize winners who cannot be contacted by phone after at least three (3) attempts within three (3)
business days will be deemed to have forfeited their right to the relevant prize without compensation,
and DolEx may then award such prize to another Eligible Participant drawn from the pool of valid
Winners will receive a phone call from DolEx with details on prize collection mechanism by post. Prizes
may be collected at designated DolEx Agent locations as indicated in the winner’s winning postal
notification within 14 days upon receiving the call. In order to collect a prize, winners must present their
valid (government issued / employee / school) photographic identification document as proof of
identification. Verification is at DolEx’s discretion; whose decision is final. Only the receiver of the
winning transaction can collect the prize after DolEx’s verification. Unclaimed prizes will be forfeited in
favor of DolEx without compensation to those winners. Winners must bring the following documents to
claim the prize:
a. A signed copy of the release form that will be provided by DolEx when you pick up your prize.
b. Original of valid (i.e. government issued / employee / school) ID with picture (back-to-back).
The non-cash prize(s) cannot be converted to cash. The prizes are provided by a third party provider,
subject to their respective terms and conditions as to product warranty. The third party provider will be
responsible for any matters arising from or in connection with the prizes, services, and/or information
they provide in relation to which DolEx will have no liability whatsoever. Any enquiry or complaint
regarding the prizes, services, and/or information should be directed to such third party provider. DolEx
will not be held liable to the quality and availability of the prizes, services and information provided by
the third party provider and excludes liability in connection with the Promotion once the winner(s)
enjoys any benefit relating to the Promotion to the full extent permitted by law.
If this Promotion is interfered with in any way or is not capable of being conducted as reasonably
anticipated due to any reason beyond the reasonable control of DolEx, including but not limited to
technical difficulties or failures, unauthorized intervention or fraud, vandalism, power failure, natural
disasters, acts of God, civil unrest, strikes, infection by computer virus, bugs, tampering, unauthorized
intervention, fraud, or any other causes beyond the control of DolEx, which corrupt or affect the
administration, security, fairness or integrity or proper conduct of this Promotion, DolEx reserves the
right, in its sole discretion, to the fullest extent permitted by law:
(a) to disqualify any Eligible Participant; or
(b) subject to any written directions from a regulatory authority, to modify, suspend, terminate
or cancel the Promotion, as appropriate to give effect so far as reasonably possible to the
original intent of this Promotion.
Acceptance of any prize, benefit, and offers provided by DolEx will be deemed as consent by the
winner(s) to take part in any related publicity and using their name, likeness, image, and voice for
advertising and other promotional purposes without compensation, except as otherwise prohibited by
any applicable law.
DolEx will not disclose the Eligible Participant’s personal information to any entity outside/inside of the
To the extent that there is any inconsistency between these terms and conditions and other marketing
materials or collateral produced in relation to this Promotion, these terms and conditions will prevail.