Disputes

You can cancel for a full refund within 30 minutes of authorizing Your Transaction, unless the funds have already been picked up or deposited.    DolEx will refund Your money within 3 business days of Your request to cancel.

You have a right to dispute errors in Your Transaction. If You think there is an error, You must contact us within 180 days of the Transaction at 1-800-892-0201, by email at disputes@dolex.com.  Or online at https://www.dolex.com/en-us/ContactUs/Disputes

You can also contact us for a written explanation of Your rights or view them here.

We will investigate the alleged error and make a determination within 90 days following the date You contact us. We will communicate the results of such investigation and determination no later than 3 business days of the date when made or expiration of the 90-day period described above, whichever occurs first. If we determine there was no error, we will send You a written explanation for such determination.


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