Terms and Conditions

DolEx.com Terms and Conditions

 

PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. This site is made available by DolEx Dollar Express Inc. (“DolEx®,” “We” and Us”). By using this site, you accept and agree to comply with the following terms and conditions of use. If you do not agree to these terms and conditions, you may not access or otherwise use this site.

 

Content


  1. Acceptance of Agreement
  2. Copyright and Trademark
  3. DolEx Money Transfer Status Text Message Alerts
  4. DolEx Promotional Text Message Program
  5. Deleting and Modification
  6. Uncollected Transactions
  7. Indemnification
  8. Limited License
  9. Third-Party Websites
  10. User Conduct
  11. Termination
  12. Limitation of Liability
  13. Avoiding Money Transfer Fraud and Scams
  14. Elder Abuse and Financial Elder Abuse
  15. Arbitration and Class Action Waiver


1.      Acceptance of Agreement. You agree to the terms and conditions outlined in this Terms and Conditions of Use Agreement (Agreement) with respect to our site (the Site). This Agreement may be amended by us at any time and at any frequency without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

2.      Copyright and Trademark. The content, organization, graphics, design, code, data, the look and feel and other matters related to the Site are protected under applicable copyrights and other proprietary laws, including but not limited to intellectual property laws. The copying, reproduction, use, modification or publication by you of any such matters or any part of the Site is strictly prohibited, without our express prior written permission. Your use of the Site does not grant to you ownership of any content, data or materials you may access on or through the Site. The trademarks, logos, service marks and trade names that appear on the Site or in content available through the Site are registered and unregistered Trademarks of DolEx, and may not be used in connection with products and/or services that are not related to, associated with, or sponsored by their right holders that are likely to create confusion among customers, or in any way that disparages or harms the reputation of their rights holders. ANY USE, COPYING OR REPRODUCTION OF THE DolEx TRADEMARKS OR LOGOS IN THIS SITE, WITHOUT PRIOR WRITTEN AUTHORIZATION OF DolEx, IS STRICTLY PROHIBITED.

3.      DolEx Money Transfer Status Text Message Alerts. By participating in the DolEx Money Transfer Status Text Message Alert service, you agree to receive up to three text message alerts from DolEx per money transfer. The frequency of messages may change without notice. The messages will be sent by an automated dialing system to the mobile phone number provided at opt-in. Consent is not a condition of purchase. Message & Data rates may apply. To stop receiving messages, text STOP to 77098. To get help, text HELP to 77098 or call customer support at: 1-800-892-0210. If you change or disconnect your mobile number, it is your responsibility to notify us of this change by calling customer support at: 1-800-892-0210. Our Privacy Policy is available at https://www.dolex.com/Page/Privacy. The mobile carriers are not liable for delayed or undelivered messages. Please note that these terms are subject to change.

4.      DolEx Promotional Text Message Program. By participating in the DolEx Promotional Text Message Program, you agree to receive recurring marketing text messages from DolEx.  The frequency of messages may change without notice. The messages will be sent by an automated dialing system to the mobile phone number provided at opt-in. Consent is not a condition of purchase. Message & Data rates may apply. To stop receiving messages, text STOP to 36539 (DOLEX). To get help, text HELP to 36539 (DOLEX) or call customer support at: 1-800-892-0210. If you change or disconnect your mobile number, it is your responsibility to notify us of this change by calling customer support at: 1-800-892-0210. Our Privacy Policy is available at https://www.dolex.com/Page/Privacy. The mobile carriers are not liable for delayed or undelivered messages. Please note that these terms are subject to change.

 

5.      Deleting and Modification. DolEx reserves the right in our sole discretion, without any obligation and without any notice requirement to you, to edit or delete any documents, information or other content appearing on the Site, including this Agreement. Your continued use of the Site after any changes to the Terms of Use are posted will be considered acceptance of such changes.

6.      Uncollected Transactions. All transactions, which have not been collected by the recipient, will be canceled after 30 days from the transaction date (may be less days depending on the state originated or certain payers).   DolEx will contact You via phone and US mail making every attempt to refund the transaction amount less the transfer fees.  In the event that a cancelled transaction is not refunded within ninety days of the transaction date, there will be a non-refundable monthly maintenance fee where permitted by law, of one dollar and seventy-five cents per month, not to exceed one hundred and forty-seven dollars or the maximum amount permitted by law .  The maintenance fee will be deducted from the balance of the principal amount.  The amount to be reimbursed will be solely without interest minus the maintenance fee. The maintenance fee is subject to change without notice 

7.      Indemnification. You agree to indemnify, defend and hold DolEx and DolEx’s affiliates, officers, shareholders, partners, attorneys, employees and agents harmless from any and all liability, loss, damages, claim and expenses, including reasonable attorney’s fees, related to your violation of this Agreement or use of the Site.

8.      Limited License. DolEx grants you a non-exclusive, non-transferable, limited right to access, use and display of this Site and the materials thereon; provided, however, that you comply with this Agreement. You agree not to disrupt, interrupt, or attempt to interrupt the operation of the Site in any way. You agree not to change or delete any proprietary notice from materials accessed on the Site. You agree to comply with all trademarks, copyright and other applicable laws in your use of this Site and to prevent any unauthorized copying of the materials and information contained on this Site for commercial use.

9.      Third-Party Websites. The DolEx website may contain links and pointers to other internet sites and resources. Links to other internet sites do not constitute an endorsement by or association with DolEx or any of its affiliates to any third party resources or their contents. We are not responsible for the content, accuracy, or opinions expressed in such internet sites, and they are not investigated, monitored, or checked for accuracy or completeness by us. This Site and the third-party linked websites are independent entities and neither party has authority to make any representations or commitments on behalf of the other. If you decide to leave our Site and access these third-party linked sites, you do so at your own risk.

10.   User Conduct. You agree to use the Site only for lawful purposes. You agree not to take any action that might compromise the security of the Site, render the Site inaccessible to others or otherwise cause damage to the Site or the content. You agree not to add to, subtract from, or otherwise modify the content, or to attempt to access any content that is not intended for you. You agree not to use the Site in any manner that might interfere with the rights of third parties.

11.   Termination. You agree that DolEx, in its sole discretion, may terminate or restrict your use or access to this Site or any part thereof at any time, for any reason, including, without limitation, that DolEx believes you have violated or acted inconsistently with our Terms of Use, or for any other reason or liability.

12.   Limitation of Liability. IN NO EVENT SHALL DolEx, OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY THIRD PARTY, RELATED TO, THE USE OF, OR THE INABILITY TO USE, THE SITE OR THE CONTENT, MATERIALS AND FUNCTIONS PROVIDED ON OR THROUGH THE SITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO SOME USERS

13.   Avoiding Money Transfer Fraud and Scams. DolEx Money Transfer delivers a useful service, However, money transfer fraud, or wire transfer fraud, occurs when scammers convince consumers to send them money and then do not deliver goods services or value promised. According to the Washington state office of the attorney general, U.S. consumers lose millions of dollars each year due to money transfer, or wire transfer, scams.  To report a fraud or if you’ve wired money to a scam artist, call DolEx at 1-800-892-0210 immediately to report the fraud and file a complaint. Then, file a complaint with the FTC.

 

Useful Links:

·        Don’t fall victim to Money Transfer Fraud  

·        The Ultimate List of the Year’s Worst Scams

·        DO NOT get Caught in his Trap!  

·        Read more at www.consumerfinance.gov

 

14.   Elder Abuse and Financial Elder Abuse. Federal laws of the U.S. define as elderly, people who are 60 years and older. It is known that this age makes them vulnerable to those who seek to abuse their status and commit fraud against them. For this reason, the CFPB promotes recommendations to prevent such situations.

Elder mistreatment can be physical, sexual, emotional or financial abuse and affects all cultural, social and income groups and may be identified by any unusual activity of those elderly Customers in situations such as: making money transfers for higher or unusual amounts from what they regularly send; are accompanied by a person who apparently is forcing them to make the transaction, among others.

Currently, for example in the State of Maryland, any elder abuse case must be reported to the Maryland Department of Human Resources, and in the State of California, New York or Georgia require that these situations be directly reported to the APS Department (Adult Protective Services) as follows:

·        Maryland - Department of Human Resources in Maryland - Toll-free number: 1-800-917-7383 TTY: 1-800-735-2258

·        California - Adult Protective Services - Toll-free number: 1(800) 677-1116

·        New York - Adult Protective Services (APS) Central Intake Unit - Phone number: 212-630-1853

·        Georgia - Adult Protective Services - Toll-free: 1-866-55AGING (1-866-552-4464) - Press “3”. Reports are accepted by phone Monday through Friday 8 a.m. to 5 p.m. -Report on the web https://fw1.harmonyis.net/GADASLiveIntake/ July 2018 Confidential Property of DolEx Dollar Express, Inc. 26

·       Puerto Rico - Regulation 7900 from The Commonwealth of Puerto Rico Covers Financial Abuse of the Elderly. The DolEx Compliance Department will be responsible for reporting these cases to the proper authorities in Puerto Rico which may include, El Departamento de la Familia, la Policia de Puerto Rico, and la Administracion de Seguro Social, as applicable.

 

Additional resources for preventing, detecting and reporting elder abuse are available at:

https://www.elderlawanswers.com/tips-for-preventing-detecting-and-reporting-financial-abuse-of-the-elderly-7600

 

15.   Arbitration and Class Action Waiver

Please read this carefully. It affects your rights. Any dispute or claim relating in any way to your use of DolEx Money Transfer Status Alerts and the DolEx Promotional Text Message Program will be resolved by binding arbitration, rather than court.

This agreement to arbitrate is intended to be broadly interpreted, and expressly includes claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq., or any other statute, regulation, or legal or equitable theory. You and DolEx hereby agree that the Federal Arbitration Act, 9 U.S.C. 1, et seq. (“FAA”) applies to this agreement to arbitrate, and governs all questions of whether a Dispute is subject to arbitration. Unless you and we agree otherwise in writing, the arbitration shall be administered by the American Arbitration Association’s Consumer Arbitration Rules in effect at the time of filing of the arbitration (the “AAA’s Rules”). However, just as a court would, the arbitrator or arbitrators must honor the terms and limitations in this Agreement, and can award damages and relief (including any attorneys’ fees) authorized by law and/or the AAA’s Rules. The arbitration decision and award is final and binding, with some exceptions under the FAA, and judgment on the award may be entered in any court of competent jurisdiction. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND DOLEX ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN ANY CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING.

THIS AGREEMENT DOES NOT ALLOW FOR CLASS ARBITRATIONS EVEN IF THE PROCEDURES OR RULES OF THE AAA WOULD. RATHER, YOU AND WE ARE ONLY ENTITLED TO PURSUE ARBITRATION ON AN INDIVIDUAL, BILATERAL BASIS. FURTHER, AND UNLESS YOU AND DOLEX AGREE OTHERWISE IN WRITING, THE ARBITRATOR(S) MAY NOT CONSOLIDATE MORE THAN ONE INDIVIDUAL PARTY’S CLAIMS WITH ANY OTHER PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR COLLECTIVE PROCEEDING.

You and DolEx are each responsible for our respective costs relating to counsel, experts, and witnesses, as well as any other costs relating to the arbitration. DolEx, however, will pay for the arbitration administrative or filing fees, including the arbitrator and/or other AAA case management fees, for any claim seeking $75,000 or less, unless the claim is determined by the arbitrator to be frivolous. Otherwise, the AAA’s Rules regarding costs and payment apply.

This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.

If any term of this Section (Arbitration and Class Action Waiver) is to any extent illegal, otherwise invalid, or incapable of being enforced, such term shall be excluded to the extent of such invalidity or unenforceability; all other terms hereof shall remain in full force and effect; and, to the extent permitted and possible, the invalid or unenforceable term shall be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable term. If application of this Severability provision should materially and adversely affect the economic substance of the transactions contemplated hereby, the Party adversely impacted shall be entitled to compensation for such adverse impact, provided the reason for the invalidity or unenforceability of a term is not due to serious misconduct by the Party seeking such compensation.

©2020 DolEx® Grow.Prosper.Connect and the distinctive logo are trademarks of DolEx Dollar Express, Inc. DolEx Dollar Express, Inc. is Licensed as a Money Transmitter by the New York State Department of Financial Services. All rights reserved.