This Website is developed and maintained by DolEx Dollar Express Inc. (“DolEx,” “We,” “Our,” or “Us”). The data controller is DolEx and can be contacted as explained below in the “How to Contact Us” section of this notice. DolEx, Our subsidiaries, and affiliates care about Your privacy and are committed to processing Your personal information in accordance with all applicable privacy and data protections laws.
When You visit Our Website, official social media sites, or other online properties (collectively “Sites” or “Services”), DolEx may collect and use certain information about You. We recognize that You care about how Your information is used, and Your privacy is important to Us.
This Privacy Notice (“Notice”) explains how We may collect and use Your information, particularly Your personal information, and the choices You can make about what information You share.
This Privacy Notice applies to all Services offered by DolEx to U.S. consumers, except where a product or service has a separate privacy notice that does not incorporate this Privacy Notice. Certain individuals also may be provided with additional privacy notices as described below.
When You sign up for an account with DolEx or use Our money transfer services or another DolEx financial product or service, We may collect and use Your personal information pursuant to Our GLBA Privacy Notice as applicable. Federal law requires Us to provide notice to certain consumers to explain what personal information is collected, how it is shared, and how consumers may limit how We share the information.
Residents of California, Colorado, Connecticut, Utah, and Virginia have certain rights under state privacy laws with respect to personal data We collect. If You are a resident of such states, refer to the “State Privacy Rights” section of this Notice to review disclosures required by law that explain rights that may be available to You.
We ask that You read this Privacy Notice from time to time. DolEx may modify this Privacy Policy at any time at its sole discretion. If we make material changes to this Privacy Notice that increase Our rights to use personal information that We have previously collected about You, we will first obtain Your consent where required by law. If DolEx intends to further process collected personal data for a purpose other than that for which the personal data was collected, prior to that further processing, We will provide You with information on that other purpose with additional information necessary to ensure fair and transparent processing.
DolEx collects information about You when You interact with Our Sites and Services. When You use Our Sites and Services, We may collect information automatically about one or more devices associated with You that You use to access Our Sites and Services, such as Your Internet domain and IP address, type of browser or device and operating system, device advertising identifier, the location of Your mobile device, and the date and time of Your visit.
Information that We collect may include:
In addition to the above, We may need to verify Your identity in order for You to use some aspects of the Service. For purposes of verification, We may also collect the following personal information from You. If requested for compliance reasons, providing this information is mandatory to use Our Service:
We may also collect information at other points in Our Sites and Services where it is clear We are collecting such information; and/or other information You choose to provide, such as through Our “Contact Us” feature, emails, or other communications (such as with customer service), referrals, on social media pages, or in registrations and sign-up forms.
We automatically collect information about the devices You use to interact with Our Sites. We automatically collect Your device identifier, Web browser type and version, IP address, precise geolocation, and browsing information collected through cookies and beacons. We also automatically collect information about how You use the Sites, such as what You have searched for and viewed on the Sites. The information automatically collected will be associated with any personal information You have provided.
We collect certain information by automated means when You visit Our Sites, such as how many users visited Our Sites and the pages accessed. By collecting this information, We learn how to best tailor Our Sites to Our visitors. We collect this information through various means such as “cookies” and other similar technologies. Refer to the Digital Advertising & Analytics section of this Notice to learn more about the use of this information and the choices available to You.
If You contact Us, such as by sending an email or calling Our customer service line, We will collect the information You submit to Us in Your communication. We may also obtain information about You, including personal information, from third parties where permitted by law. We may combine any information that We collect, including device information, with any information that You choose to provide to Us.
We may use the information that We collect and process with Your consent, as otherwise disclosed at the time of collection or use for any lawful commercial or business purpose, including the following:
We may disclose Your personal information to Our affiliates as well as with third parties, for any of the following:
We may disclose information that has been deidentified or aggregated so that it does not identify You or Your device, without limitation.
We may also disclose Your personal information to other entities whose products may be of interest to You. If You do not want Us to disclose Your personal information for such offers, please contact Us at 1-800-481-1946 or by email: optout@dolex.com
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that distribute advertising on Our behalf and others on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to You based on information Advertising Providers collect about Your use of the Services and other sites or apps over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.
You can visit www.aboutads.info to learn more about interest-based advertising and how to opt-out of this advertising on Your browser by companies participating in the Digital Advertising Alliance (“DAA”) self-regulatory program.
To learn more about interest-based advertising in mobile apps and to opt out of this type of advertising by companies that participate in the DAA’s AppChoices tool, please download the version of AppChoices for Your device, available at the links below:
Advertising Providers may also collect and use information through Our apps about the precise location of Your mobile device, in order to provide ads that are more relevant to You. If You do not want Advertising Providers to collect information through Our apps about Your device’s precise location, You can turn off location services on Your device. If You delete Your cookies, reset Your device advertising identifier, or use a different browser or mobile device, You will need to renew Your opt-out choice. You may also be able to limit data collection for advertising purposes using tools available on Your device. Note that choosing to opt out will not stop advertising from appearing in Your browser. It may make the ads You see less relevant to Your interests. Additionally, Your browser may offer tools to limit the use of cookies or to delete cookies; however, if You use these tools, Our Services may not function as intended. Advertising Providers may continue to collect data for other purposes, including analytics and other operational purposes.
We may also work with third parties that collect data about Your use of the Services and other sites or apps over time for non-advertising purposes. DolEx uses Google Analytics and other third-party services to improve the performance of the Services and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when You use Our Services, visit https://www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.
Our Sites and Services may provide links to third-party Websites or apps for Your convenience and information. These websites may operate independently from Our Sites. We do not control the privacy practices of those Websites or apps, and they are not covered by this Privacy Notice. Linked websites may have their own privacy notices or policies, which We strongly suggest You review if You visit any linked websites. To the extent any linked websites You visit are not part of this website, We are not responsible for their content, any use of the websites, or the privacy practices of any of those websites.
To opt out of Our email updates, You can use the unsubscribe link provided at the bottom of each message. You can also opt out of future marketing emails by sending a request to optout@dolex.com using the subject line “Unsubscribe from email communications.” To ensure Your opt-out request is properly processed, be sure to send Your message using the same email account to which We sent Our correspondence. If You opt out of Our marketing emails, We will still continue to send You email messages related to Your transactions or relationship with DolEx.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of Your personal information, username, password, transaction information, and other data stored on Our Sites. Sensitive and private data exchange between the Sites and its users happens over a Secure Sockets Layer (SSL) secured communication channel and is encrypted and protected with digital signatures.
We maintain administrative, technical, and physical safeguards to protect against loss, misuse, unauthorized access, disclosure, alteration, or destruction of the information you provide when visiting or using our Sites.
DolEx retains all personal information for the duration of the relevant business relationship or, where required, in accordance with its information management policies and schedules, subject to applicable laws. When deleting personal information based on a request from the individual to whom the information relates, DolEx will make reasonable attempts to ensure that all instances of the information are deleted in their entirety.
Our Sites and Services are not directed to children under the age of 16, and We neither intend nor knowingly collect or solicit personal information from children under the age of 16. If You are under the age of 16, please do not use Our Services or otherwise provide Us with any personal information either directly or by other means. If a child under the age of 16 has provided personal information to Us, We encourage the child’s parent or guardian to contact Us and request that We remove the personal information from Our systems. If We learn that any personal information We collected has been provided to Us by a child under the age of 16, we will promptly delete that personal information.
California, Colorado, Connecticut, Utah, and Virginia residents have certain rights under state privacy laws with respect to personal data We collect. If You are a resident of such states, this section contains disclosures required by law and explains rights that may be available to You.
In the preceding 12 months, We collected, disclosed, and sold the following categories of personal data:
We collect this personal information from the following categories of sources: Consumers; Service providers; Affiliates not under the DolEx brand; and Data analytics providers.
We use and disclose the personal information We collect for Our commercial and business purposes, as further described in the “Information use” and “Information Sharing” sections of this privacy notice.
We sell, including by sharing for targeted advertising purposes, the categories of personal information designated above to the categories of third parties listed below: Advertising/marketing companies; Advertising networks; and Other companies that may market to You.
We disclose the categories of personal information designated above to the categories of third parties listed below for DolEx’s business purposes: Service providers, such as analytics and hosting providers; Affiliates not under the DolEx brand; and Advertising/marketing companies that support DolEx’s advertising efforts.
Residents of certain states have rights with respect to the personal information collected by businesses. You may be able to exercise the following rights regarding Your personal information, subject to certain exceptions and limitations:
Please note that if You opt out of certain types of practices, We may be unable to provide You with some Services. Additionally, We do not knowingly sell or share personal data of individuals under 16.
To exercise any of the above rights, please contact Us using the following information and submit the required verifying information:
Note that We may need to request additional information from You to verify Your identity or understand the scope of Your request, although You will not be required to create an account with Us to submit a request or have it fulfilled. We will require You to provide, at a minimum: Name, Address, Email address, Telephone number and Date of birth.
You may designate an authorized agent to make requests on Your behalf by providing the agent a written, signed permission and a copy of Your valid government issued identification. The agent must email the signed permission to privacy@dolex.com and complete the “Representatives” section of the “Consumer Rights Request” form.
If You have questions or comments about this Privacy Notice, Our privacy practices, or the personal information We maintain about You, please contact Us by email at privacy@dolex.com. We also accept questions by regular mail and by telephone at the locations identified below: - By Mail: DolEx Dollar Express, Inc., 10777 Westheimer Road, Suite 1040, Houston, TX 77042 - By Telephone: 1-678-407-7024