Funds availability varies by country and the selected delivery method. It can take up to one business day; however, transfers are usually available within minutes.

DolEx has an extensive retail network for sending and receiving money within the U.S., please click here to find a location near you or contact

You can contact your beneficiary and confirm receipt with them.  Or you can contact our Customer Service team at 1-800-892-0210, provide us with your receipt

You will be provided with your refund once we have received confirmation from the Correspondent in the destination country that the transaction was successfully canceled.  

There are no additional fees for changes or cancellations.

The cancelation confirmation process varies according to the country correspondent. Typically, cancelations are confirmed within an hour or less.

Transactions cancelations can be done at any time.  Please contact our Customer Service team at 1-800-892-0210. Please be aware that we cannot cancel a transaction

Transaction repairs are available if the funds have not been picked up or deposited into your beneficiary’s account.  Contact our Customer Service team for any

When picking up a money transfer, in most countries, recipients will need the transaction number (CLAVE/FOLIO) that appears in the transaction receipt along with a

No, it doesn’t; however, this service is only available for the Dominican Republic and the Philippines.