Legals
COMPLIANCE
Legals
COMPLIANCE

compliance information

Because of its money transfer activities, the Financial Crimes EnforcementNetwork (“FinCEN”) classifies DolEx® as both a Financial Institution and a Money Services Business (“MSB”). Among many other requirements, FinCEN mandates that DolEx develop and adopt a risk-based, anti-money laundering(“AML”) compliance program.

DolEx complies with these requirements by implementing policies, procedures and controls whose sole focus is to ensure that all company activities are conducted in strict compliance with all obligations imposed by federal and state regulations. Our Anti-money laundering and Bank Secrecy Act Compliance Department is equipped with knowledgeable and resourceful individuals who are authorized to exercise independent judgment in protecting the Company against misuse by unscrupulous persons. For us, anti-money laundering and Bank Secrecy Act (“BSA”) compliance is paramount.

DolEx is registered with FinCEN and is licensed in multiple states. Its compliance program includes an effective client identification program, a robusttraining program for staff and agents, automated tools that facilitate transaction monitoring, detection and reporting, and a system that continuously monitorsand assesses risks.

DolEx’s compliance program continually receives praise from independent reviewers and regulators. We are committed to remain in the forefront of anti-money laundering compliance in the money transfer industry.

Useful Links:
Bank Secrecy Act Requirements for MSBs
U.S. Treasury – Office of Foreign Assets Control
Suspicious Activity Reports

CALIFORNIA
NOTICE to our California Customers
DolEx Dollar Express, Inc ( License #60DBO-85686) is a licensed lender in California.
Loans will be arranged or made pursuant to a California Financing Law License.

COLORADO
NOTICE to our Colorado Customers
For complaint information please view the Colorado Division of Banking information here.

CONNECTICUT
NOTICE to our Connecticut Customers
DolEx Dollar Express, Inc. unique identifier NMLS# 910812

GEORGIA
NOTICE to our Georgia Customers
DolEx Dollar Express, Inc. (Payment Instruments Lic. No. 18547 and Check Cashing Lic. No. 32962) is licensed by the Georgia Department of Banking and Finance. NMLS# 910812 issued by the Nationwide Multistate Licensing System and Registry.

MARYLAND
NOTICE to our Maryland Customers
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding DolEx Dollar Express, Inc. d/b/a Quisqueyana, NMLS ID 910812 at 500 North Calvert Street, Suite 402 Baltimore, MD 21202, phone 888-784-0136.
Consumers can verify the licensing status of DolEx Dollar Express, Inc. at any time by accessing the NMLS Consumer Access Website at https://www.nmlsconsumeraccess.org/

MASSACHUSETTS
NOTICE to our Massachusetts Customers
DolEx Dollar Express Inc. (FT910812 / CS0112 / NMLS#910812) is authorized to engage in the business of a foreign transmittal agency and check seller under the Massachusetts General Law’s chapter 169 and chapter 167F, respectively.

NEW YORK
NOTICE to our New York Customers
DolEx Dollar Express Inc. (MT103625) is licensed and regulated by the New York State Department of Financial Services.

TEXAS
NOTICE to our Texas Customers
If you have a complaint, first contact the consumer assistance division of DolEx Dollar Express, Inc. at 1-888-246-2527; if you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov

PUERTO RICO
NOTICE to our Puerto Rico Customers
Notice of Unclaimed Money and Other Liquid Assets in the Custody of DolEx Dollar Express Inc. DBA Quisqueyana
In accordance with the Abandoned or Unclaimed Money and Other Liquid Assets Act, if you are the owner of these funds and do not wish the funds to be transferred to the Office of the Commissioner of Financial Institutions, please contact DolEx Dollar Express, Inc. at 1-888-246-2527. The sums of money or liquid assets that are not claimed shall be transferred to the Office of the Commissioner of Financial Institutions.

OWNERS

CUSTOMER NAME LAST NAME CITY STATE
MARIANA
RODRIGUEZ CARMONA
SAN JUAN
PR
CARLOS
SOTO TORRES
CAROLINA
PR

Subpoena Information
Law Enforcement send data requests here:
subpoenas@dolex.com

terms and conditions

PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.

This site is made available by DolEx Dollar Express Inc. (“DolEx®,” “We” and Us”). By using this site, you accept and agree to comply with the following terms and conditions of use. If you do not agree to these terms and conditions, you may not access or otherwise use this site.

You agree to the terms and conditions outlined in this Terms and Conditions of Use Agreement (Agreement) with respect to our site (the Site). This Agreement may be amended by us at any time and at any frequency without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

The content, organization, graphics, design, code, data, the look and feel and other matters related to the Site are protected under applicable copyrights and other proprietary laws, including but not limited to intellectual property laws. The copying, reproduction, use, modification or publication by you of any such matters or any part of the Site is strictly prohibited, without our express prior written permission. Your use of the Site does not grant to you ownership of any content, data or materials you may access on or through the Site. The trademarks, logos, service marks and trade names that appear on the Site or in content available through the Site are registered and unregistered Trademarks of DolEx, and may not be used in connection with products and/or services that are not related to, associated with, or sponsored by their right holders that are likely to create confusion among customers, or in any way that disparages or harms the reputation of their rights holders. ANY USE, COPYING OR REPRODUCTION OF THE DolEx TRADEMARKS OR LOGOS IN THIS SITE, WITHOUT PRIOR WRITTEN AUTHORIZATION OF DolEx, IS STRICTLY PROHIBITED.

By participating in the DolEx Promotional Text Message Program, you agree to receive recurring marketing text messages from DolEx.  The frequency of messages may change without notice. The messages will be sent by an automated dialing system to the mobile phone number provided at opt-in. Consent is not a condition of purchase. Message & Data rates may apply. To stop receiving messages, text STOP to 36539 (DOLEX). To get help, text HELP to 36539 (DOLEX) or call customer support at: 1-800-892-0210. If you change or disconnect your mobile number, it is your responsibility to notify us of this change by calling customer support at: 1-800-892-0210. Our Privacy Policy is available here. The mobile carriers are not liable for delayed or undelivered messages. Please note that these terms are subject to change.

DolEx reserves the right in our sole discretion, without any obligation and without any notice requirement to you, to edit or delete any documents, information or other content appearing on the Site, including this Agreement. Your continued use of the Site after any changes to the Terms of Use are posted will be considered acceptance of such changes.

All transactions, which have not been collected by the recipient, will be cancelled after 30 days from the transaction date (may be less days depending on the state originated or certain payers).   DolEx will contact You via phone and US mail making every attempt to refund the transaction amount less the transfer fees.  In the event that a cancelled transaction is not refunded within ninety days of the transaction date, there will be a non-refundable monthly maintenance fee where permitted by law, of one dollar and seventy-five cents per month, not to exceed one hundred and forty-seven dollars or the maximum amount permitted by law .  The maintenance fee will be deducted from the balance of the principal amount.  The amount to be reimbursed will be solely without interest minus the maintenance fee. The maintenance fee is subject to change without notice 

You agree to indemnify, defend and hold DolEx and DolEx’s affiliates, officers, shareholders, partners, attorneys, employees and agents harmless from any and all liability, loss, damages, claim and expenses, including reasonable attorney’s fees, related to your violation of this Agreement or use of the Site.

DolEx grants you a non-exclusive, non-transferable, limited right to access, use and display of this Site and the materials thereon; provided, however, that you comply with this Agreement. You agree not to disrupt, interrupt, or attempt to interrupt the operation of the Site in any way. You agree not to change or delete any proprietary notice from materials accessed on the Site. You agree to comply with all trademarks, copyright and other applicable laws in your use of this Site and to prevent any unauthorized copying of the materials and information contained on this Site for commercial use.

The DolEx website may contain links and pointers to other internet sites and resources. Links to other internet sites do not constitute an endorsement by or association with DolEx or any of its affiliates to any third party resources or their contents. We are not responsible for the content, accuracy, or opinions expressed in such internet sites, and they are not investigated, monitored, or checked for accuracy or completeness by us. This Site and the third-party linked websites are independent entities and neither party has authority to make any representations or commitments on behalf of the other. If you decide to leave our Site and access these third-party linked sites, you do so at your own risk.

You agree to use the Site only for lawful purposes. You agree not to take any action that might compromise the security of the Site, render the Site inaccessible to others or otherwise cause damage to the Site or the content. You agree not to add to, subtract from, or otherwise modify the content, or to attempt to access any content that is not intended for you. You agree not to use the Site in any manner that might interfere with the rights of third parties.

You agree that DolEx, in its sole discretion, may terminate or restrict your use or access to this Site or any part thereof at any time, for any reason, including, without limitation, that DolEx believes you have violated or acted inconsistently with our Terms of Use, or for any other reason or liability.

IN NO EVENT SHALL DolEx, OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY THIRD PARTY, RELATED TO, THE USE OF, OR THE INABILITY TO USE, THE SITE OR THE CONTENT, MATERIALS AND FUNCTIONS PROVIDED ON OR THROUGH THE SITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO SOME USERS

DolEx Money Transfer delivers a useful service, However, money transfer fraud, or wire transfer fraud, occurs when scammers convince consumers to send them money and then do not deliver goods or services or value promised. According to the Washington state office of the attorney general, U.S. consumers lose millions of dollars each year due to money transfer, or wire transfer, scams.  To report a fraud or if you’ve wired money to a scam artist, call DolEx at 1-800-892-0210 immediately to report the fraud and file a complaint. Then, file a complaint with the FTC.

Useful Links:

Don’t fall victim to Money Transfer Fraud 

The Ultimate List of the Year’s Worst Scams 

DO NOT get Caught in his Trap!

Read more at www.consumerfinance.gov

Federal laws of the U.S. define as elderly, people who are 60 years and older. It is known that this age makes them vulnerable to those who seek to abuse their status and commit fraud against them. For this reason, the CFPB promotes recommendations to prevent such situations.

Elder mistreatment can be physical, sexual, emotional or financial abuse and affects all cultural, social and income groups and may be identified by any unusual activity of those elderly Customers in situations such as: making money transfers for higher or unusual amounts from what they regularly send; are accompanied by a person who apparently is forcing them to make the transaction, among others.

Currently, for example in the State of Maryland, any elder abuse case must be reported to the Maryland Department of Human Resources, and in the State of California, New York or Georgia require that these situations be directly reported to the APS Department (Adult Protective Services) as follows:

  • -Maryland – Department of Human Resources in Maryland – Toll-free number: 1-800-917-7383 TTY: 1-800-735-2258
  • -California – Adult Protective Services – Toll-free number: 1(800) 677-1116
  • -New York – Adult Protective Services (APS) Central Intake Unit – Phone number: 212-630-1853
  • -Georgia – Adult Protective Services – Toll-free: 1-866-55AGING (1-866-552-4464) – Press “3”. Reports are accepted by phone Monday through Friday 8 a.m. to 5 p.m. -Report on the web https://hssgaprod.wellsky.com/assessments/?WebIntake=97267103-7A5E-4B72-B44F-DD4264B727D8 July 2018 Confidential Property of DolEx Dollar Express, Inc. 26
  • -Puerto Rico – Regulation 7900 from The Commonwealth of Puerto Rico Covers Financial Abuse of the Elderly. The DolEx Compliance Department will be responsible for reporting these cases to the proper authorities in Puerto Rico which may include, El Departamento de la Familia, la Policia de Puerto Rico,and la Administracion de Seguro Social, as applicable.

Additional resources for preventing, detecting and reporting elder abuse are available at:

https://www.elderlawanswers.com/tips-for-preventing-detecting-and-reporting-financial-abuse-of-the-elderly-7600

Please read this carefully. It affects your rights. Any dispute or claim relating in any way to your use of DolEx Money Transfer Status Alerts and the DolEx Promotional Text Message Program will be resolved by binding arbitration, rather than court.

This agreement to arbitrate is intended to be broadly interpreted, and expressly includes claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq., or any other statute, regulation, or legal or equitable theory. You and DolEx hereby agree that the Federal Arbitration Act, 9 U.S.C. 1, et seq. (“FAA”) applies to this agreement to arbitrate, and governs all questions of whether a Dispute is subject to arbitration. Unless you and we agree otherwise in writing, the arbitration shall be administered by the American Arbitration Association’s Consumer Arbitration Rules in effect at the time of filing of the arbitration (the “AAA’s Rules”). However, just as a court would, the arbitrator or arbitrators must honor the terms and limitations in this Agreement, and can award damages and relief (including any attorneys’ fees) authorized by law and/or the AAA’s Rules. The arbitration decision and award is final and binding, with some exceptions under the FAA, and judgment on the award may be entered in any court of competent jurisdiction. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND DOLEX ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN ANY CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING.

THIS AGREEMENT DOES NOT ALLOW FOR CLASS ARBITRATIONS EVEN IF THE PROCEDURES OR RULES OF THE AAA WOULD. RATHER, YOU AND WE ARE ONLY ENTITLED TO PURSUE ARBITRATION ON AN INDIVIDUAL, BILATERAL BASIS. FURTHER, AND UNLESS YOU AND DOLEX AGREE OTHERWISE IN WRITING, THE ARBITRATOR(S) MAY NOT CONSOLIDATE MORE THAN ONE INDIVIDUAL PARTY’S CLAIMS WITH ANY OTHER PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR COLLECTIVE PROCEEDING.

You and DolEx are each responsible for our respective costs relating to counsel, experts, and witnesses, as well as any other costs relating to the arbitration. DolEx, however, will pay for the arbitration administrative or filing fees, including the arbitrator and/or other AAA case management fees, for any claim seeking $75,000 or less, unless the claim is determined by the arbitrator to be frivolous. Otherwise, the AAA’s Rules regarding costs and payment apply.

This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.

If any term of this Section (Arbitration and Class Action Waiver) is to any extent illegal, otherwise invalid, or incapable of being enforced, such term shall be excluded to the extent of such invalidity or unenforceability; all other terms hereof shall remain in full force and effect; and, to the extent permitted and possible, the invalid or unenforceable term shall be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable term. If application of this Severability provision should materially and adversely affect the economic substance of the transactions contemplated hereby, the Party adversely impacted shall be entitled to compensation for such adverse impact, provided the reason for the invalidity or unenforceability of a term is not due to serious misconduct by the Party seeking such compensation.

©2018 DolEx® Grow.Prosper.Connect and the distinctive logo are trademarks of DolEx Dollar Express, Inc. DolEx Dollar Express, Inc. is Licensed as a Money Transmitter by the New York State Department of Financial Services. All rights reserved.

privacy policy

Online Privacy Notice

Effective Date: May 2021

DolEx Dollar Express Inc. (“DolEx,” “we,” “our,” or “us”) provides this privacy notice to describe how we collect, use, and share information when individuals (“you”) visit our website (located at www.dolex.com) and use the DolEx mobile application (collectively, the “Services”).

Please see our U.S. Consumer Privacy Notice to learn about how DolEx handles the personal information that you provide or that we otherwise obtain when you, as a U.S. consumer, apply for or use our money transfer services or another DolEx financial product or service.

We may collect information automatically about your device and about your use of our Services, such as your Internet domain and IP address, type of browser or device and operating system, device advertising identifier, the location of your mobile device, and the date and time of your visit. We (and third parties) use cookies or similar technology to collect such information for advertising and other purposes. See the Digital Advertising & Analytics section of this privacy notice to learn more about the use of this information and the choices available to you.

If you contact us, such as by sending an email or calling our customer service line, we will collect the information you submit to us in your communication.  We may also obtain information about you, including personal information, from third parties where permitted by law.

We may combine any information that we collect, including device information, with any information that you choose to provide to us.

We may use your information for any lawful purpose, including the following:

  • -To operate and improve our Services;
  • -To notify you about products and services that may be of interest to you;
  • -To respond to your inquiries;
  • -For internal business purposes, including analytics and marketing purposes;
  • -To comply with the law and to maintain the security of our Services;
  • -As otherwise disclosed at the time of collection or use; and/or
  • -With your consent.

We may share your personal information with other parties, including the following:

  • -With our affiliates;
  • -With service providers that help us provide our Services and otherwise operate our business;
  • -As part of a potential or actual change of corporate control or other transfer of all or part of our assets, including as part of a bankruptcy proceeding;
  • -Pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law, or when needed in our judgment to protect our rights or the rights of third parties or for safety or security reasons;

With your consent or as otherwise disclosed at the time of data collection or sharing

We may share information that has been deidentified or aggregated so that it does not identify you or your device, without limitation.

We may share your personal information with other entities whose products may be of interest to you. If you would prefer not to receive such offers, please contact us at 1-800-892-0210 or by email:  optout@dolex.com

We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on behalf of us and others on non-affiliated platforms.  Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the Services and other sites or apps over time, including information about relationships among different browsers and devices.  This type of advertising is known as interest-based advertising.

You can visit www.aboutads.info to learn more about interest-based advertising and how to opt-out of this advertising on your browser by companies participating in the Digital Advertising Alliance (“DAA”) self-regulatory program. 

To learn more about interest-based advertising in mobile apps and to opt out of this type of advertising by companies that participate in the DAA’s AppChoices tool, please download the version of AppChoices for your device, available at the links below:

DAA AppChoices iOS

DAA AppChoices Android

DAA AppChoices Amazon

Advertising Providers may also collect and use information through our apps about the precise location of your mobile device, in order to provide ads that are more relevant to you.  If you do not want Advertising Providers to collect information through our apps about your device’s precise location, you can turn off location services on your device.  If you delete your cookies, reset your device advertising identifier, or use a different browser or mobile device, you will need to renew your opt-out choice.  You may also be able to limit data collection for advertising purposes using tools available on your device.  Note that choosing to opt out will not stop advertising from appearing in your browser.  It may make the ads you see less relevant to your interests.  Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Services may not function as intended.  Advertising Providers may continue to collect data for other purposes, including analytics and other operational purposes.

We may also work with third parties that collect data about your use of the Services and other sites or apps over time for non-advertising purposes.  DolEx uses Google Analytics and other third-party services to improve the performance of the Services and for analytics and marketing purposes.  For more information about how Google Analytics collects and uses data when you use our Services, visit https://www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

The Services may provide links to third-party websites or apps.  We do not control the privacy practices of those websites or apps, and they are not covered by this privacy notice.  You should review the privacy notices of other websites or apps that you use to learn about their data practices.

To opt out of our email updates, you can use the link provided at the bottom of each message.  You can also opt out of future marketing emails by sending a request to optout@dolex.com using the subject line “Unsubscribe from email communications.”  To ensure your opt-out request is properly processed, be sure to send your message using the same email account to which we sent our correspondence.  If you opt out of our marketing emails, we will still continue to send you email messages related to your transactions or relationship with DolEx.

You may review, change, or update certain personal information that you have provided to us by logging into your DolEx account and updating your information under the “My Account” tab.

This section contains disclosures required by the California Consumer Privacy Act (“CCPA”) and applies only to “personal information” that is subject to the CCPA. Much of the personal information that DolEx collects is exempt from the CCPA because it is protected under other federal and/or state financial privacy laws. This section sets forth DolEx’s practices, and your rights, regarding non-exempt personal information that DolEx collects.

We collect the categories of personal information about California consumers identified in the chart below.  As further set forth in the chart below, in the past 12 months, we have disclosed and sold California consumers’ personal information to third parties for business or commercial purposes.

Categories of Personal Information Collected in the last 12 months: Categories of sources from which information is collected: Business or commercial purposes for collection, use, and sharing: Disclosed for business purposes to the following categories of third parties: Sold to the following categories of third parties:
Personal and online identifiers (such as first and last name, email address, or unique online identifiers)
Yes
All categories listed below.
All purposes listed below.
All categories listed below.
All categories listed below.
Internet or other electronic network activity information (such as browsing history, search history, interactions with a website, email, application, or advertisement)
Yes
All categories listed below.
All purposes listed below.
All categories listed below.
All categories listed below.
Geolocation information
Yes
All categories listed below.
All purposes listed below.
All categories listed below.
All categories listed below.
Biometric Information (such as call recordings)
Yes
All categories listed below.
All purposes listed below.
All categories listed below.
All categories listed below.
Inferences drawn from the above information about your predicted characteristics and preferences
Yes
All categories listed below.
All purposes listed below.
All categories listed below.
All categories listed below.
Other information about you that is linked to the personal information above
Yes
All categories listed below.
All purposes listed below.
All categories listed below.
All categories listed below.

We collect this personal information from the following categories of sources:

  • -Consumers;
  • -Service providers;
    -Affiliates not under the DolEx brand;
    -Data analytics providers; and
    -Customer’s behavior with DolEx’s products

We use and disclose the personal information we collect for our commercial and business purposes, as further described in this Policy. These commercial and business purposes include, without limitation:

  • -Our commercial purposes, including marketing and advertising.
  • -Our business purposes as identified in the CCPA, which include:
    • -Auditing related to our interactions with you;
      -Legal compliance;
      -Detecting and protecting against security incidents, fraud, and illegal activity;
      -Debugging;
      -Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics;
      -Internal research for technological improvement;
      -Internal operations;
      -Activities to maintain and improve our services; and
      Other one-time uses.

We sell the categories of personal information designated above to the categories of third parties listed below:

    • -Advertising/marketing companies;
      -Advertising networks;
      -Internet service providers;
      -Data analytics providers;
      -Operating systems and platforms; and
      -Website hosts.

-We disclose the categories of personal information designated above to the categories of third parties listed below for business purposes:

  • -Service providers;

  • -Affiliates not under the DolEx brand;

  • -Advertising/marketing companies;

-Advertising networks;
-Internet service providers;
-Data analytics providers;
-Operating systems and platforms; and
-Website hosts.

California residents have certain rights with respect to the personal information collected by businesses. If you are a California resident, you may exercise the following rights regarding your personal information, subject to certain exceptions and limitations:

  • -The right to know the categories and specific pieces of personal information we collect, use, disclose, and sell about you, the categories of sources from which we collected your personal information, our purposes for collecting or selling your personal information, the categories of your personal information that we have either sold or disclosed for a business purpose, and the categories of third parties with which we have shared personal information;
    -The right to request that we delete the personal information we have collected from you or maintain about you.
    -The right to opt out of our sale(s) of your personal information. Please note that if you opt out of certain types of sales, we will be unable to provide you with the services that rely on such sales.
    -The right not to receive discriminatory treatment for the exercise of the privacy rights conferred by the CCPA.

To exercise any of the above rights, please contact us using the following information and submit the required verifying information, as further described below:

Note that we may need to request additional information from you to verify your identity or understand the scope of your request, although you will not be required to create an account with us to submit a request or have it fulfilled. We will require you to provide, at a minimum: Name, Address, Telephone number and Date of birth.

Authorized Agent. You may designate an authorized agent to make a CCPA request on your behalf by completing the customer request form and providing the agent a copy of your valid government issued identification.

We do not sell the personal information of minors under 16 years of age
If our information practices change materially, we will post an updated version of this privacy notice. We encourage you to visit this page periodically to learn of any updates.

Please contact us by email at privacy@dolex.com if you have questions about our privacy practices or the personal information we maintain about you. We also accept questions by regular mail and by telephone at the locations identified below:

BY MAIL:
DolEx Dollar Express, Inc.
701 Highlander Blvd. Suite 300
Arlington, TX 76015

BY TELEPHONE:
1-678-407-7024

user agreement

Parties to Agreement. The Parties to this User Agreement are You and DolEx Dollar Express, Inc. (DolEx). As used throughout this User Agreement, the terms “DolEx” “we,” “us,” and “our” refer to DolEx Dollar Express, Inc., a Texas Company with its employees, (collectively known as “DolEx”). The terms “You” and ““Your” refer to users of the Service, whether in their capacity as Senders, Recipients or visitors to our stores or websites.

Scope of Agreement. This User Agreement covers all interactions between DolEx and You, including the terms and conditions under which You may access and use DolEx’s Services.

  • A. The Service & Where Service is Performed. The Money Transfer Service provided by DolEx are the activities associated with sending money transfers at our physical locations or via online website (www.Dolex.com).
    B. Use of Service is Binding Agreement. By accessing and using the Service, you are agreeing to the terms of this User Agreement.
    C. Use of Service. The Service is provided for our customers to send money to their family and friends.
    D. Consumer Fraud WARNING. Sending a Money transfers is like paying in cash. Once you have completed the transaction you may not be able to recoup the funds. You should not send money to anyone that you do not know, or to pay for any merchandise. Contact us at: 1-800-892-0210 if you think you may have been victim of fraud.

The Service allows people to send and receive money to the countries we service. To that end:

  • A. “Sender” is someone who uses the Service to send money.
    B. “Recipient” is an Individual who receives money from a Sender through the DolEx’s Money Transfer Service
    C. “Service Providers” are local banks, and other third-party service providers, which pay or deposit funds to Recipients’ account.
    D. “Recipient Country” is the country to which the money transfer is directed. It is the country where the recipient of the funds or the recipient’s account is located.
    E. “Transaction” is the Sender’s instructions for the money transfer transaction being sent using DolEx’s Money Transfer Services
    F. “Transaction Fee” is the fee charged to the sender for the Money Transfer transaction
    G. “Transaction Amount” is the amount that the Sender provides to DolEx to send the Transaction.
    H. “Payment Instrument” is a paper-based or electronic means or other medium used to initiate the transfer of funds. Payment Instruments include funds transfer instructions (in particular, payment documents) and electronic means of payment. Payment Instruments include Your debit card or bank account, but not prepaid payment cards.
    I. “Payout Amount” is the amount paid out to the Recipient, excluding any taxes or charges that may be levied under the laws of the Recipient Country (the “Local Taxes”).
  • A. Eligible Users. You must be at least eighteen years old to access or use the Service as a Sender. You must be able to form legally binding contracts under applicable law. Other restrictions may apply.
    B. Users Must Provide Accurate Information. Sender acknowledges and agrees that will it provide DolEx with true, accurate, current and complete information. Sender acknowledges and agrees that money funds deposited to an incorrect account number provided may not be recouped.
    C. No Illegal Activity. You agree that You will not use DolEx’s money transfer services for or in connection with any illegal or prohibited activity.
    D. Changes to Transaction. Once the transaction is completed online, DolEx will begin to execute the transaction immediately. Generally, changes are not able to be made. Double check the transaction information before finalizing the transaction.
    E. Mobile Services. If you access the Service using your mobile device, your carriers’ charges and fees still apply.
    F. Not Available to All Users. The Service is only available in the States in which DolEx is licensed as a Money Transmitter.

If You submit a Transaction, You are requesting that we process Your Transaction, an offer which we may accept or reject at our sole discretion from our principal place of business in Arlington, Texas.

  • A. Charges. For each Transaction that You submit, You are agreeing to pay the Transaction Fee plus the Transaction amount to DolEx. Payment is accepted in U.S. Dollars only and is due at the time that your transaction is submitted for processing. If DolEx is charged non-sufficient fund fees, chargeback fees, or other similar fees, as a result of processing your transaction, You agree to reimburse us for all such fees immediately upon request. For Transactions funded from the Sender’s bank account, You agree that DolEx may conduct additional processes as part of our effort to confirm ownership of the account.
    B. Payment Authorization. By Submitting your transaction, You authorize us to access, charge or debit funds to from the payment instrument provided on your transaction. If the payment fails or is rejected by your banking institution, we may retry processing the transaction additional time (s) or at a later time. You may authorize us to try debiting a different Payment Instrument. You represent and warrant that You are the lawful owner of Your Payment Instrument(s).
    C. Other Charges For Which You May Be Responsible. DolEx is not responsible for any fees or charges that may be imposed by the financial institutions associated with Your Payment Instruments.
    D. Foreign Exchange. All currency exchanged under the money transfer service is received by DolEx at a rate of exchange. Currency is offered to Sender at the rate of exchange specified on the receipt, and the Recipient will receive the foreign currency amount specified on the receipt.
    E. Confirmation of Currency. For Bank Deposits, Currency to be received by recipient must be the same as the currency in which the bank account is held. You agree to provide correct bank account information prior to submitting your transaction for processing.
  • A. Appointment of Agent. We work with Service Providers to pay funds out to Recipients. You, in Your capacity as a Sender, hereby appoint Your Recipient as Your agent for the purpose of receiving funds in connection with the Service.
    B. Location and Hours of Payment locations. DolEx strides to maintain accurate and complete information regarding the available payment locations. However, at times these locations can change without prior warning. You agree that DolEx is not responsible for any inaccurate or incomplete information that may be posted on its websites.
    C. Verification. Recipients will be required to provide valid, unexpired identification document(s) before receiving their funds. A transaction number, folio or other identifier associated with the transaction may also be required.
    D. Data Collection, Storage and Accuracy. You give DolEx permission to contact Your Recipient or the Service Company and store all such data, as necessary to provide the Service. Please verify account information and bank details are correct prior to submitting Your transaction because DolEx is not responsible for verifying accuracy of information. If account information and bank details are incorrect for your intended recipient but they are a valid account for the banking institution, your funds may be deposited into the un-intended bank account. Once funds are deposited, they may be not be recovered.
  • A. General. DolEx may at any time and in our sole discretion, refuse any Transaction or limit the amount to be transferred, either on a per Transaction basis or on an aggregated basis without prior notice. Any such limits may be imposed on individual accounts or on related accounts or households, in DolEx’s sole discretion. We reserve the right at any time, and from time to time, to modify or discontinue the Service (or any part thereof) with or without notice.
    B. Delays. Your Transaction may be delayed or cancelled due to DolEx applying its anti-money laundering regulations, inability to validate your identity, suspected fraud, payment issues with the destination country or other reasons. This cancelation can take place without prior notice.
    C. Commercial Transactions. You agree that You will only use the Service to send money to people or for Recipients that You know personally and for personal reasons. DolEx may close your account should we determine transactions being sent for a commercial purpose.
    D. Unauthorized Transactions. You may not use the Service in violation of this User Agreement. You may not use the Service for any of the following activities (without limitation): illegal, unlawful activities, gambling activities, fraud, money-laundering, selling or purchasing of services or substances (legal or illegal), funding terrorist organizations among others. DolEx will close your account and may report your activities to the appropriate law enforcement agencies should we suspect any activity being conducted in violation of this User Agreement.
    E. Reservation of Rights. DolEx may at our own and sole discretion, cancel any Transaction and close any account that we suspect is being used in violation of this User Agreement.
    F. Ineligibility. Not all Payment Instruments are available to all customers at all times. We may, in our sole discretion, refuse Transactions funded from certain Payment Instruments. We may, in our sole discretion, refuse Transactions from certain Senders, for certain Recipients or to certain Recipients or Service Companies, including without limitation, entities and individuals that are included on the Specially Designated Nationals list, Non-cooperative Countries and Territories list, and such other lists as may be issued from time to time by the U.S. Department of Treasury and other government agencies.
    G. Must Act On Own Behalf. You may not submit a Transaction on behalf of any other person, entity or charitable organization without DolEx’s express consent. We may, at any time and in our sole discretion, refuse any Transaction, or close any account which is not in compliance with this User Agreement.
    H. Changes to your transaction. You are expected to verify the details of Your Transaction before submitting your transaction for processing. Once you have submitted your transaction it may not be possible to execute changes to your transaction.
    I. Restricted Activities. You as a user of the Service will not breach this User Agreement. Your will not open more than one account or provide false, inaccurate or misleading information. Additionally, you agree to cooperate in any investigation or provide any additional information required to investigate and confirm your identity and the validity of your transaction.
  • A. Limitation of Liability. DolEx makes all reasonable steps to provide money transfer services as instructed by the Sender. Unless otherwise expressly required under the laws of the jurisdiction governing the transaction, neither DolEx nor any of its agents shall be held liable for damages beyond the amount of the money transfer transaction and its associated fees.
  • A. Privacy Policy. By using this service and agreeing to this User Agreement, You consent to DolEx’s Privacy Policy. The Privacy Policy can be found on our website at https://www.DolEx.com/Page/Privacy.
    B. Customer Identification Program. In order to process and verify your transaction DolEx is required to obtain public and nonpublic personal identifiable information about You and Your Recipient. This information will need to be verified and recorded in our system and maintained for a period of 5 years from the date of your transaction as required by FinCEN’s Bank Secrecy Act. Reference our Privacy Policy with any questions.
    C. Government Disclosures. We may provide information about You and Your Transactions to government authorities and enforcement agencies, as required by law and described in our Privacy Policy.
    D. Verifying Information. You understand that DolEx will verify information through third parties to confirm information about you. You may be required to provide additional information, adding additional steps to your transaction such as confirming your email address, Your mobile number, etc. This verification can also apply to your recipient.
  • A. Errors. You have a right to dispute errors in Your Transaction. If You think there is an error, You must contact us within 180 days of the Transaction at 1-800-892-0210 or by email at disputes@dolex.com or online. You can also contact us for a written explanation of Your rights. We will investigate the alleged error and make a determination within 90 days following the date You contact us. We will communicate the results of such investigation and determination no later than 3 business days of the date when made or expiration of the 90-day period above, whichever occurs first. If we determine there was no error, we will send You a written explanation for such determination.
    B. Problems. You can cancel for a full refund within 30 minutes of authorizing Your Transaction, unless the funds have already been picked up, deposited, delivered or paid to the Recipient or Service Company. If You timely cancel a Transaction as described above (and the funds have not already been picked up, deposited, delivered, or paid to the Recipient or Service Company), DolEx will refund Your money within 3 business days of Your request to cancel.
    C. Uncollected Money Transfers. All money transfers, which have not been collected by the recipient, will be cancelled after 30 days from the transaction date (may be less depending on the state originated or certain payers selected). Transactions not refunded after 90 days are subject to the Unclaimed Property Law and may incur a service charge for administrative costs to notify you.The service charge will be deducted from the balance of the principal amount. The service charge is subject to change without notice. The amount to be reimbursed will be solely the principal amount, without interest, minus the service charge. California Customers’ transactions not refunded after 90 days are subject to the Unclaimed Property Law and if greater than $50 in value, may incur a service charge of up to $2 for administrative costs to notify you.
    D. Questions and Complaints. For questions or complaints about DolEx, contact us online; by telephone at 1-800-892-0210; by email at: disputes@dolex.com; or by mail at DolEx Dollar Express, Inc. , Attention: Regulatory Compliance 701 Highlander Blvd., Ste 300 Arlington, TX 76015
  • E. General. Please let us know if You have any problems with the Service. You can contact us using the contact information at the bottom of this User Agreement.
  • F. Information for Residents of Certain Jurisdictions. Residents of certain jurisdictions may also consider the following:
    • (i) California. If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by e-mail at consumer.services@dfpi.ca.gov or by mail at the Department of Financial Protection and Innovation, consumer services, 2101 Arena Blvd., Sacramento, CA 95834
    • (ii) Colorado. Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. If You have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT, You must contact the Money Transmitter who processed Your transaction for assistance. The Division of Banking does not have access to this information. If You are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY, ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, Colorado 80202. Email: DORA_BankingWebsite@state.co.us Website: banking.colorado.gov/industry/money-transmitters
    • (iii) Illinois. If You have complaints or other concerns with respect to any aspect of the money transmission activities conducted with DolEx, You may contact the Illinois Department of Financial and Professional Regulation toll free at 1-888-298-8089 or file a complaint at http://www.idfpr.com/DFI/DFIComplaintForm.asp
    • (iv) Maryland. Entities other than FDIC insured financial institutions that conduct money transmission activities in Maryland, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Commissioner of Financial Regulation of the State of Maryland, pursuant to the Money Transmission Code Ann., Title 12, Subtitle 4. The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding DolEx Dollar Express, Inc. d/b/a Quisqueyana at 500 N. Calvert St., Suite 402, Baltimore, MD 21202, phone 888-784-0136. Consumer complaints should be in writing, providing as much detail as possible. Please include (1) the name of the institution and the name of any person(s) at the institution with whom the complainant has had contact and include telephone number(s) and addresses, (2) a complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution, (3) copies of any available documentation supporting the complaint and efforts toward resolution, and (4) any suggestions regarding a preferred resolution of the complaint.
    • (v) Massachusetts. If You are a resident of Massachusetts and You have an unresolved complaint, You may contact the Consumer Assistance Section of the Massachusetts Division of Banks, Consumer Line 617-956-1501, Toll-Free 1-800-495-2265 (MA only)), website: www.mass.gov/dob, or by sending a written complaint to the Division of Banks to 1000 Washington St, 10th. Floor, Boston, Massachusetts 02118-6400.
    • (vi) New York. DolEx is licensed by the New York Department of Financial Services to receive money for transmission and to transmit the same. New York customers can direct unresolved complaints to regulatory authorities at Department of Financial Services, Consumer Assistance Unit, One Commerce Plaza, Albany, New York 12257; telephone 212-480- 6400, Toll-Free 1-800-342-3736, or website www.dfs.ny.gov.
    • (vii) Texas. If You have a complaint, first contact DolEx Dollar Express, Inc. at 1-800-892-0210. If You are a Texas resident and You still have an unresolved complaint regarding DolEx money transmission activity, please direct Your complaint to the Texas Department of Banking: Texas Department of Banking in person or by US Mail at 2601 North Lamar Boulevard, Austin, Texas 78705 Telephone Number 1-877-276-5554 (toll free) Fax Number 1-512-475-1313; Email Address: consumer.complaints@dob.texas.gov. Website Address: www.dob.texas.gov.
  • A. Cancellation and Refunds. You can cancel Your Transaction for a full refund within 30 minutes of authorizing Your Transaction, unless the funds have already been paid out or deposited into the Recipient’s account. To request a refund, please contact Customer Service 1-800-892-0210. DolEx will make every effort not to debit Your Payment Instrument after it has received Your request for cancellation. However, in some cases, DolEx may have initiated an irreversible request for funds from Your financial institution prior to receiving Your request for cancellation. In such cases, Your Payment Instrument may be debited even if You have cancelled Your Transaction but DolEx will refund Your money usually within 3 business days after we have received the funds from Your financial institution. Refunds will be credited to the same Payment Instrument used to pay for the Transaction. Refunds are only made in U.S. Dollars. Refund amounts will not be adjusted to account for changes in the value of the U.S. Dollar or foreign currency from the time Your Transaction was submitted. Notwithstanding the foregoing, residents of certain jurisdictions should read the following:
     
    • (i) California. The following applies only to Transactions that are submitted by Senders in California. RIGHT TO REFUND: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if DolEx does not forward the funds received from You within 10 days of the date of its receipt or does not give instructions committing an equivalent amount of funds to the person designated by You within 10 days of the date of the receipt of the funds from You unless otherwise instructed by You. If Your instructions as to when the funds shall be forwarded or transmitted are not complied with and the funds have not yet been forwarded or transmitted You have a right to a refund. If You want a refund, You must mail or deliver Your written request to DolEx, at 701 Highlander Blvd., Ste 300 Arlington, TX 76015, USA. Attention: Regulatory Service. If You do not receive Your refund, You may be entitled to Your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.
      (ii) Washington. The following applies only to Transactions that are submitted by Senders in the State of Washington: You, the customer, are entitled to a refund of all moneys received for transmittal within ten days of receipt of a written request for refund unless any of the following occurs: (a) The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund; (b) Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to receipt of a written request for a refund; (c) an authorized delegate has reason to believe that a crime has occurred, is occurring, or may potentially occur as a result of transmitting the money as requested by the customer or refunding the money as requested by the customer; or (d) DolEx is otherwise barred by law from making a refund.
  • A. Agreement to Arbitrate Disputes. This section of the User Agreement shall be referred to as the “Agreement to Arbitrate Disputes.” This Agreement to Arbitrate Disputes shall be deemed a contract entered into under the law of the State of Texas and will be governed by the laws of the State of Texas together with the Federal Arbitration Act (9 U.S.C. §§ 1-16) (the “FAA”).
    B. Time of Acceptance of Agreement to Arbitrate Disputes. Your agreement with DolEx to arbitrate disputes starts when You accept the terms and conditions of this User Agreement. You accept the terms and conditions of this User Agreement by doing any of the following: (i) receiving this User Agreement and Agreement to Arbitrate Disputes and not opting out within 14 days of receipt; ; (ii) giving us a written or electronic signature, or telling us orally that You accept; (iii) using the Service; (iv) Sending a Payment through the Service as a Sender; (v) Receiving a Payment using the Service as a Recipient; or (vi) Paying for the Service.
    C. Effect of Acceptance. ONCE ACCEPTED, THIS AGREEMENT TO ARBITRATE DISPUTES APPLIES TO ALL DISPUTES BETWEEN YOU AND DOLEX REGARDLESS OF WHEN THE CIRCUMSTANCES GIVING RISE TO THE DISPUTE OCCURRED. If You have any questions, contact DolEx’s Customer Service Department to have Your questions answered.
    D. Pre-Arbitration Dispute Submission. Before taking any formal action, You agree to first contact us in writing and provide a description of Your dispute, all relevant documents, and Your proposed resolution. If we are unable to resolve Your dispute within 30 days of Your notice to us, You agree to submit Your dispute to binding arbitration or small claims court as set forth in this provision. Please forward Your dispute description and documentation to DolEx at: 701 Highlander Blvd., Ste 300 Arlington, TX 76015 Attn: Regulatory Compliance Department.
    E. Binding Arbitration. PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS RIGHTS THAT YOU MAY OTHERWISE HAVE. IT REQUIRES THE USE OF INDIVIDUAL ARBITRATION RATHER THAN JURY TRIALS OR CLASS ACTIONS TO RESOLVE DISPUTES AND CLAIMS (INCLUDING ONES THAT ARE ALREADY THE SUBJECT OF LITIGATION). ARBITRATION IS MORE INFORMAL THAN LITIGATION BECAUSE IT USES A NEUTRAL ARBITRATOR INSTEAD OF A JUDGE OR JURY AND ALLOWS FOR LESS DISCOVERY AND LESS APPELLATE REVIEW THAN IN COURT. ARBITRATION IS BINDING AND SUBJECT TO ONLY A VERY LIMITED REVIEW BY A COURT. THIS ARBITRATION CLAUSE SHALL SURVIVE TERMINATION OF THIS AGREEMENT. YOU AGREE THAT YOU ARE AWARE THAT THERE IS NO JUDGE NOR JURY IN ARBITRATION BUT THAT AN ARBITRATOR MAY AWARD YOU THE SAME DAMAGES AND RELIEF THAT YOU MAY BE ABLE TO RECOVER IN A COURT OF LAW, SUBJECT TO THE LIMITATION OF LIABILITY IN SECTION 9 OF THIS AGREEMENT. YOU AND DOLEX FURTHER AGREE THAT THE ARBITRATOR MUST HONOR THE TERMS OF THIS AGREEMENT. NOTWITHSTANDING THE FOREGOING, PROVIDED THAT SUCH ACTION IS WITHIN THE GOVERNING JURISDICTIONAL LIMITATIONS, EITHER PARTY MAY BRING A CLAIM ON AN INDIVIDUAL BASIS IN SMALL CLAIMS COURT OR THE SMALL CLAIMS DIVISION OF A COURT OF APPROPRIATE JURISDICTION.
    F. Claims Covered by Agreement to Arbitrate Disputes. This Agreement to Arbitrate Disputes is intended to encompass all disputes or claims (whether based in contract, tort, federal statute including but not limited to the Telephone Consumer Protection Act, the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, Fair and Accurate Credit Transactions Act, state statute, state common law, fraud, misrepresentation, or any other legal or equitable theory) arising out of Your relationship with DolEx and/or any interactions between You and DolEx, including but not limited to all disputes or claims arising out of or relating to the Service. References to You and DolEx include our respective suppliers, vendors, Service Providers, Service Companies, or their respective subsidiaries, officers, agents, partners, employees or consultants, predecessors in interest, successors, and assigns.
    G. Severance. If any term of this Agreement to Arbitrate Disputes is to any extent invalid, illegal, or incapable of being enforced, such term shall be excluded to the extent of such invalidity, illegality, or unenforceability; all other terms herein shall remain in full force and effect.
    H. Types of Relief. All claims between You and DolEx, including claims for money damages or for any kind of injunctive, declaratory or non-monetary relief, will be resolved by binding arbitration where permitted by law.
    I. Delegation Provision. You and DolEx agree that the Arbitrator shall have the power to rule on his or her own jurisdiction, the existence, scope, validity and arbitrability of this Agreement. This Delegation Provision shall be deemed a contract entered into under the law of the State of Texas and will be governed by the laws of the State of Texas together with the FAA. Your agreement with DolEx to be bound by this Delegation Provision starts when You accept the terms and conditions of this User Agreement.
    J. Single Arbitrator. Claims shall be heard by a single arbitrator.
    K. No Class Action In Arbitration. You and DolEx agree that any arbitration will be conducted on an individual basis and not on a consolidated, class wide, or representative basis. Further, You and DolEx agree that the arbitrator may not consolidate proceedings or more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. Each party waives the right to litigate in court or arbitrate any claim or dispute as a class action, either as a member of a class or as a representative, or to act as a private attorney general. If there is a final judicial determination that applicable law precludes enforcement of this paragraph’s limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court.
    L. AAA Rules. The arbitration of any dispute or claim shall be conducted in accordance with the American Arbitration Association (“AAA”) Consumer Arbitration Rules (collectively, the “AAA Rules”), as modified by this agreement. The AAA Rules are available online at www.adr.org, or by calling the AAA a 1-800-778-7879.
    M. Interpretation of Agreement to Arbitrate Disputes. You and DolEx agree that use of the Service evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the law of the State of Texas, the FAA and federal arbitration law.
    N. Arbitration Based Upon Document Submissions. For claims of $10,000 or less, You can choose to proceed with arbitration being decided on the documents submitted, without a hearing, in an effort to minimize costs and the time it may take for an arbitrator to reach his or her decision.
    O. Payment of Fees In Arbitration. Absent a finding that Your demand is frivolous, brought for an improper purpose, or malicious as set forth by the standards of Federal Rule of Civil Procedure 11(b), DolEx will pay the filing, administration, and arbitrator fees of an arbitration initiated in accordance with this Agreement. If, however, the arbitrator does deem that Your demand was frivolous, was brought for an improper purpose, or was malicious under the same standard used in a court of law, payment of all fees will be divided between You and DolEx in accordance with AAA Rules. Additionally, DolEx hereby waives any right to seek its attorney’s fees from You in the event that it prevails in the arbitration, except where Your demand is deemed frivolous, brought for an improper purpose, or malicious under the standard set out above. Nothing in this section shall be construed by an arbitrator as barring an award of attorney’s fees to You, the customer, where the law would so provide. If You initiate an arbitration in which You seek more than $50,000 in damages, the payment of fees will be governed by the AAA rules.
    P. Location of Arbitration. Unless You and DolEx agree otherwise and in an effort to reduce the burden of arbitration on You, the location of any arbitration shall be in the county of Your residence for those customers located within the United States. For customers residing outside of the United States, the location of arbitration shall be Arlington, Texas, unless You and DolEx agree otherwise. Either or both parties may participate in the proceedings by telephone. The arbitrator shall, to the extent permitted, apply the law of Texas to resolve the underlying legal dispute and legal causes of action between You and DolEx. Notwithstanding anything to the contrary, the arbitrator shall apply the laws of the State of Texas and the FAA to interpret and enforce this arbitration provision.
    Q. Class Action Waiver. If for any reason this arbitration provision is deemed inapplicable or invalid, or to the extent this arbitration provision allows for litigation of disputes in court, You and DolEx waive to the fullest extent permitted by law, (i) any right to pursue any claims on a class or consolidated basis and (ii) Your right to serve in a representative capacity in any class or consolidated basis. Neither You nor DolEx shall disclose the existence, contents, or results of any arbitration except to the extent required by law. Judgment on the award rendered may be entered by any court of competent jurisdiction.
    R. Disclosure With Consent of Both Parties. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties.
    S. Opt-Out. YOU HAVE THE RIGHT TO OPT OUT OF THIS PROVISION COVERING DISPUTE RESOLUTION BY BINDING ARBITRATION WITHIN THE EARLIER OF 14 DAYS AFTER RECEIVING THIS USER AGREEMENT AND AGREEMENT TO ARBITRATE DISPUTES OR ANY OF THE TIMES OF ACCEPTANCE OF AGREEMENT TO ARBITRATE DISPUTES SET FORTH IN PARAGRAPHS 9(B)(ii-vi, above). YOU MAY OPT OF THIS PROVISION BY CALLING US AT (800) 892-0210 (toll free) OR BY WRITING TO DOLEX, ATTN: REGULATORY COMPLIANCE DEPARTMENT, 701 HIGHLANDER BLVD., STE 300 ARLINGTON, TEXAS 76015 ANY OPT-OUT RECEIVED AFTER THE OPT-OUT DEADLINE (OR, IN THE CASE OF THOSE MAILED, POSTMARKED AFTER THE OPT-OUT DEADLINE) WILL BE INVALID, AND YOU MUST PURSUE YOUR CLAIM IN ARBITRATION. IN THE EVENT YOU DO NOT OPT OUT OF THIS PROVISION WITHIN 14 DAYS, YOUR INACTION SHALL BE DEEMED TO BE CONSENT TO THIS PROVISION COVERING DISPUTE RESOLUTION.
  • A. Waiver of Jury Trial. In the event that any claim proceeds in a court of law rather than through arbitration for any reason, You and DolEx agree that there will not be a jury trial. You and DolEx unconditionally waive any right to a trial by jury in any action, proceeding, or counterclaim arising out of or relating to this Agreement in any way. You and DolEx further agree that in the event of litigation, this section of the Agreement may be filed as an exhibit illustrating a knowing and written consent of any waiver of any right to a trial by jury.
    B. Waiver of Class Claims. In the event that any claim proceeds in a court of law rather than through arbitration for any reason, You and DolEx agree that any action will be conducted on an individual basis and not on a consolidated, class wide, or representative basis. Further, You and DolEx agree that the court may not consolidate proceedings or more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. Each party waives the right to litigate in court (or arbitrate) any claim or dispute as a class action, either as a member of a class or as a representative, or to act as a private attorney general.
    C. Governing Law. This User Agreement shall be governed according to the laws of the State of Texas, and all activities performed in connection with the Service shall be deemed to have been performed in Texas. Any controversy, dispute, or claim arising out of or relating to the Service or User Agreement shall be governed by and construed in accordance with the laws of the State of Texas, except that body of law governing conflicts of law.
  • A. DolEx Intellectual Property. You acknowledge that the Service, including but not limited to the content of our websites, text, graphics, links, buttons, logos, and images, as well as all other DolEx patents, copyrights, trademarks, trade secrets, service marks, logos, and product and service names are owned exclusively by DolEx (the “DolEx Intellectual Property”). You agree not to display, use, copy or modify the DolEx Intellectual Property in any manner.
    B. Authorized Use. You are authorized solely to view and retain a copy of the pages of our websites for Your own personal, non-commercial use. You further agree not to: (i) engage in or use any automated devices, data mining, robots, scraping or similar data gathering or extraction methods to access or use the Service; (ii) modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Service, in whole or in part, except that the foregoing does not apply to the information that You legally upload to the Service; (iii) remove or alter any author, trademark or other proprietary notice or legend displayed on our websites (or printed pages thereof); or (iv) infringe DolEx’s or any third party’s copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy.
    C. DolEx Software Is the Property of DolEx. The technology and software underlying the Service or distributed in connection therewith are the property of DolEx, its affiliates and Service Providers (the “Software”).
    D. Terms Of Licensure And Use of Software. Subject to the terms and conditions of this User Agreement, DolEx hereby grants You a non-transferable, non-sub licensable, and non-exclusive right and license to use the object code of any Software on Your device(s) solely in connection with the Service, provided that You agree not to copy (except as expressly provided herein), modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by DolEx.
  • A. “As Is” Service. THE SERVICE AND SOFTWARE, IF APPLICABLE, ARE PROVIDED “AS IS” AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. WE, OUR SUBSIDIARIES, EMPLOYEES, SUPPLIERS, VENDORS, AND SERVICE PROVIDERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON- INFRINGEMENT.
    B. No Representations. We make reasonable efforts to ensure that Transactions are processed in a timely manner, but we make no representations or warranties regarding the time needed to complete processing because the Service is largely dependent on many factors outside our control. Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to You. This warranty gives You specific legal rights and You may also have other legal rights that vary state to state. Notwithstanding the foregoing, You may have a right to a refund or to the Dispute Resolution provision, as expressly described herein.
  • A. Indemnification. You agree to indemnify and hold DolEx, its suppliers, vendors, Service Providers, Service Companies and their respective subsidiaries, officers, agents, partners, employees, and consultants harmless from any claim or demand, made by any third party due to or arising out of Your use of the Service, Your connection to the Service, Your violation of the User Agreement, or Your violation of any rights of a third party.
  • A. Customer Updates. You must promptly update us with any change in Your e-mail address and telephone number by updating Your profile on our websites. If DolEx does not have correct contact information, we may not be able to notify You regarding important information or changes in Your Transaction status.
    B. Licenses. Most states in the United States require us to be licensed to process transactions for their consumers. Our licenses can be found by clicking here.
    C. Entire Agreement. The User Agreement constitutes the entire agreement between You and DolEx and governs Your use of the Service, superseding any prior agreements between You and DolEx.
    D. No Waiver. The failure of DolEx to exercise or enforce any right or provision of the User Agreement shall not constitute a waiver of such right or provision and shall not guarantee that DolEx will repeat any such actions in the future.
    E. Severance. If any provision of the User Agreement is found by an arbitrator or court of competent jurisdiction to be invalid, unlawful or unenforceable, the parties nevertheless agree that the arbitrator or court should endeavor to give appropriately valid effect to the intention of the User Agreement as reflected in such provision, and the other provisions of the User Agreement shall remain in full force and effect.
    F. Modification. We may modify this User Agreement from time to time without notice to You, except as may be required by law. You can review the most current version of the User Agreement at any time by reviewing our websites. You may terminate Your use of the Service if You do not agree with any modification or amendment. If You use the Service after the effective date of an amendment or modification, You shall be deemed to have accepted that amendment or modification. You agree that You shall not modify this User Agreement and acknowledge that any attempts by You to modify this User Agreement shall be void.
    G. Language. In the event there is any inconsistency between the English and Spanish or other language text on our websites, including the User Agreement, the English text shall be binding.
  • A. Fraud Prevention. Your security is of utmost importance to DolEx. Do no send money to anyone that you do not know, to pay for merchandise or for any internet scheme that you have not validated. Use caution when dealing with third parties and do not provide your personal information. Sending money is like sending cash, once the transaction is submitted it may not be possible to recoup. Contact us at any time if you feel that you have been the victim of fraud by dialing 1-800-892-0210.
  • A. Contact Us at Any Time. Questions, notifications, and requests for refunds or further information can be sent to DolEx, as follows: online; Toll-Free at 1-800-892-0210; email disputes@dolex.com; or by mail at DolEx Dollar Express, Inc., ATTN: Regulatory Compliance, 701 Highlander Blvd., Ste 300 Arlington, TX 76015.

elder abuse

Federal laws of the U.S. define as elderly, people who are 60 years and older. It is known that this age makes them vulnerable to those who seek to abuse their status and commit fraud against them. For this reason, the CFPB promotes recommendations to prevent such situations.

Elder mistreatment can be physical, sexual, emotional or financial abuse and affects all cultural, social and income groups and may be identified by any unusual activity of those elderly Customers in situations such as: making money transfers for higher or unusual amounts from what they regularly send; are accompanied by a person who apparently is forcing them to make the transaction, among others.

Currently, for example in the State of Maryland, any elder abuse case must be reported to the Maryland Department of Human Resources, and in the State of California, New York or Georgia require that these situations be directly reported to the APS Department (Adult Protective Services) as follows:

Maryland Department of Human Resources in Maryland – Toll-free number: 1-800-917-7383 TTY: 1-800-735-2258

California Adult Protective Services – Toll-free number: 1(800) 677-1116

New York – Adult Protective Services (APS) Central Intake Unit – Phone number: 212-630-1853

Georgia – Adult Protective Services – Toll-free: 1-866-55AGING (1-866-552-4464) – Press “3”. Reports are accepted by phone Monday through Friday 8 a.m. to 5 p.m. -Report on the web https://hssgaprod.wellsky.com/assessments/?WebIntake=97267103-7A5E-4B72-B44F-DD4264B727D8  July 2018 Confidential Property of DolEx Dollar Express, Inc. 26

Puerto Rico – Regulation 7900 from The Commonwealth of Puerto Rico Covers Financial Abuse of the Elderly. The DolEx Compliance Department will be responsible for reporting these cases to the proper authorities in Puerto Rico which may include, El Departamento de la Familia, la Policia de Puerto Rico, and la Administracion de Seguro Social, as applicable.

Additional resources for preventing, detecting and reporting elder abuse are available at:

https://www.elderlawanswers.com/tips-for-preventing-detecting-and-reporting-financial-abuse-of-the-elderly-7600

california request form

For request by mail, please sign and return this form to: DolEx 701 Highlander Blvd., Ste 300 Arlington TX 76015 Attention: Regulatory Compliance. Or you may email it to: ccpa@dolex.com DolEx does not discriminate against any consumer who exercises any of the consumer’s rights under CCPA. DolEx will verify identity of individual making request and will provide a response within 45 days. All of DolEx’s responses will be in writing sent by mail or electronically and cover the previous 12-month period. For more information please visit California request form.

DolEx is a licensed Money Transmitter offering various financial services. DolEx collects consumer personal information according to the financial transaction or service requested by the consumer. Personal data collected as part of a financial transaction or service request is safeguarded under the Gramm-Leach-Bliley Act (GLBA). DolEx shares information with third parties only as permitted by law or to execute or investigate errors in the financial transaction or service request that our consumers request and approve. DolEx does not sell consumer information. Consumers in California have the right under CCPA to request certain information that DolEx collects and discloses to third parties.

Please complete the information below so that we may process your request. Do not complete if the consumer is a minor under the age of 13.
1. CONSUMER INFORMATION
2. DOLEX PRODUCTS USE (Check all that apply)
3. SPECIFIC REQUEST (Check all that apply)
4. REPRESENTATIVES

Time Sensitive Reply.

You may make your privacy choice(s) at any time. Your choice(s) marked here will remain unless you state otherwise. However, if we do not hear from you we may share some of your information with affiliated companies and other companies with whom we have contracts to provide products and services.

GLBA Notice

WHAT DOES DOLEX DOLLAR EXPRESS, INC. (“DOLEX”) DO WITH YOUR PERSONAL INFORMATION?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect, and share depend on the product or service you have with us. This information can include:

  • – Social Security number
  • – Account transactions
  • – Payment history and transaction history
  • – Employment Information
  • – Income information

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons DolEx chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does DolEx share? Can you limit this sharing?

For our everyday business purposes
–such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

Yes
No

For our marketing purposes
– to offer our products and services to you

Yes
No

For joint marketing with other financial companies

Yes
No

For our affiliates’ everyday business purposes
– information about your transactions and experiences

Yes
No

For our affiliates’ everyday business purposes
–information about your creditworthiness

Yes
Yes

For our affiliates to market to you

Yes
Yes

For nonaffiliates to market to you

Yes
Yes

Call 1-800-892-0210 – our menu will prompt you through your choice(s) or Visit us online: www.dolex.com

Please note:
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.

What We Do

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We collect your personal information, for example, when you:

  • -open an account or give us your contact information
  • -pay us by check
    -make a wire transfer or tell us who receives the money

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Federal law gives you the right to limit only:

  • -sharing for affiliates’ everyday business purposes – information about your creditworthiness
    -affiliates from using your information to market to you
    -sharing for nonaffiliates to market to you

State law and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

Your choices will apply to everyone on your account.

Definitions

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • -Our affiliates include Europhil S.A.

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • -Nonaffiliates we share with can include banks, credit card companies, financial services providers.

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • -Our joint marketing partners include lending services.

Other important information

We will disclose personal information about consumers with a California mailing address to nonaffiliates only with your written authorization, unless otherwise permitted by applicable law. California consumers wishing to allow us to share their information with nonaffiliates can deliver their authorization to us at DolEx Dollar Express, Inc., 701 Highlander Blvd. Suite 300 Arlington, TX  76015.  Click here  to download the authorization form.  California consumers can choose to limit our sharing of your personal information with affiliates and joint marketing partners, or we will obtain your consent for such sharing. Click here  to download the opt-out form for affiliate and joint marketing sharing.

Complaints concerning the sale of checks or money transmission activities should be directed to DolEx using the toll-free customer service number provided above or by mail to DolEx Dollar Express, Inc., 701 Highlander Blvd. Suite 300 Arlington, TX 76015. After first contacting us, if you still have an unresolved complaint regarding our sale of checks or money transmission activity, please direct your complaint to:

TEXAS DEPARTMENT OF BANKING
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705
Telephone Number: 1-877-276-5554 (Toll Free)
Fax Number: 1-512-475-1313
E-Mail Address: consumer.complaints@dob.texas.gov
Website Address: www.dob.texas.gov

do not sell my personal information

California residents have the right to request that we do not “sell” personal information about them, to the extent required under the California Consumer Privacy Act (CCPA). California residents can make such opt-out requests directly or through an authorized representative.

After we receive and process a request to opt out, we will stop selling personal information subject to the request in accordance with the CCPA.  You can also submit a request to opt-out of sales by phone at 1-800-892-0210.  If you are an authorized representative, please be prepared to provide proof of your authorization from the consumer.

To exercise your choices do one of the following:

  • 1. Fill out, sign and send back this form to us (you may want to make a copy for your records)
  •     By mail: DolEx 701 Highlander Blvd., Ste 300 Arlington, TX 76015 or email optout@dolex.com.
  • 2. Call this toll-free number 1-800-892-0210.  We will send you a form to complete and mail or email back to us.

Important Privacy Choices for Consumers

You have the right to control whether we share some of your personal information. Please read the following information carefully before you make your choices below.

Your Rights

You have the following rights to restrict the sharing of personal and financial information with our affiliates (companies we own or control) and outside companies that we do business with. Nothing in this form prohibits the sharing of information necessary for us to follow the law, as permitted by law, or to give you the best service on your accounts with us. This includes sending you information about some other products or services.

Your Choices

Consent to Share Personal Information

You have the right to control whether we share some of your personal information.
Please read the following information carefully before you give us your consent below.

To withdraw your consent, do one of the following:

  1. Call this toll-free number 1-800-892-0210 or (678) 407-7024 or
  2. Email us at privacy@dolex.com

Your Rights

You have the following rights to restrict the sharing of personal and financial information certain outside companies. Nothing in this form prohibits the sharing of information necessary for us to follow the law, as permitted by law, or to give you the best service on your accounts with us. This includes sending you information about some other products or services.

Your Choices
You may give usor withdraw your consent at any time. Your consent marked here will remain in effect unless you withdraw or change it. You may want to copy this document for your records. We will keep a true and correct copy of this document, and you have the right toask us for a copy if you want one.

Disputes

You can cancel for a full refund within 30 minutes of authorizing Your Transaction, unless the funds have already been picked up or deposited.    DolEx will refund Your money within 3 business days of Your request to cancel.

You have a right to dispute errors in Your Transaction. If You think there is an error, You must contact us within 180 days of the Transaction at 1-800-892-0210, by email at disputes@dolex.com 

You can also contact us for a written explanation of Your rights or view them here.

We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.

What to do if you think there has been an error or problem.

If you think there has been an error or problem with your remittance transfer:

  1. Call us at: 1-800-892-0210, or
  2. Write us at: 701 Highlander Blvd Suite 300 | Arlington, TX 76015; or
  3. Email us at disputes@dolex.com

You must contact us within 180 days of the day we promised to you that funds would be made available to the recipient.
When you do, please tell us:

  1. Your name, address and telephone number.
  2. The error or problem with the transfer and why you believe it is an error or problem.
  3. The name of the person receiving the funds and if you know it, his or her telephone number or address; and
  4. The dollar amount of the transfer, and
  5. The confirmation code or number of the transaction.

We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.

What to do if you want to cancel a remittance transfer.

You have the right to cancel a remittance transfer and obtain a refund of all funds paid to us, including any fees. In order to cancel, you must contact us at the phone number above within 30 minutes of payment for the transfer.

When you contact us, you must provide us with information to help us identify the transfer you wish to cancel, including the amount and location where the funds were sent. We will refund your money within three business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into a recipient’s account.

Licenses

NMLS# 910812 issued by the Nationwide Multistate Licensing System and Registry.
Colorado

License: 500140
Type: Money Transmitter
State Agency: Colorado Division of Banking

Connecticut

License: 19425
Type: Money Transmission
State Agency: Connecticut Department of Banking

Delaware

License: 019591
Type: Sale of checks and transmission of money
State Agency: Delaware Office of the State Bank Commissioner

Florida

License: FT230000016
Type: Money Transmitters Part II
State Agency: Florida Office of Financial Regulation- Division of Securities and Finance

Georgia

License: 18547
Type: Selling Payment Instruments
State Agency: Georgia Department of Banking and Finance

Idaho

License: MTL-142
Type: Money Transmitter
State Agency: Idaho Department of Finance

Illinois

License: MT.0000204
Type: Transmitter of Money
State Agency: Illinois Department of Financial and Professional Regulation (IDFPR)

Indiana

License: 22217
Type: Money Transmitter
State Agency: Indiana Department of Financial Institutions

Kansas

License: MT-0000058
Type: Money Transmitter
State Agency: Kansas Office of the State Bank Commissioner

Kentucky

License: SC91707
Type: Money Transmitter
State Agency: Kentucky Department of Financial Institutions

Maryland

License: 910812
Type: Money Transmitter
State Agency: Maryland Office of the Commissioner of Financial Regulation

Massachusetts

License: FT910812
Type: Foreign Transmittal Agency
State Agency: Massachusetts Division of Banks

License: CS0112
Type: Check Seller
State Agency: Massachusetts Division of Banks 

Michigan

License: MT 0014981
Type: Money Transmitter
State Agency: Michigan Department of Financial and Insurance Services

Missouri

License: MO-22-7074
Type: Sale of Checks
State Agency: Missouri Division of Finance

Nevada

License: MT10005
Type: Money Transmitter
State Agency: Nevada Financial Institutions Division

New Jersey

License: L070387
Type: Money Transmitter
State Agency: New Jersey Department of Banking and Insurance

New York

License: MT 103625
Type: Money Transmission
State Agency: New York State Department of Financial Services

North Carolina

License: 127116
Type: Money Transmission
State Agency: North Carolina Commissioner of Banks

Oklahoma

License: No number
Type: Money Transmission
State Agency: Oklahoma Banking Department

Oregon

License: MTX-30033
Type: Money Transmitter
State Agency: Oregon Division of Financial Regulation

Pennsylvania

License: 34400
Type: Money Transmitter
State Agency: Pennsylvania Department of Banking and Securities

Puerto Rico

License: TM-039
Type: Monetary Transfers
State Agency: Puerto Rico Oficina del Comisionado de Instituciones Financieras

Rhode Island

License: 20203919CT
Type: Currency Transmitter
State Agency: Rhode Island Department of Business Regulation- Banking Division

South Carolina

License: No number
Type: Money Transmission
State Agency: South Carolina Office of the Attorney General

Tennessee

License: 162
Type: Money Transmitter
State Agency: Tennessee Department of Financial Institutions

Texas

License: 2259
Type: Money Transmission
State Agency: Texas Department of Banking

US Virgin Islands
Utah

License: 036
Type: Money Transmitter
State Agency: Utah Department of Financial Institutions

Virginia

License: MO-250
Type: Money Transmission
State Agency: Virginia State Corporation Commission- Bureau of Financial Institutions

Washington

License: 550-MT-25436
Type: Money Transmission
State Agency: Washington State Department of Financial Institutions

Wisconsin

License: 146
Type: Sale of Checks
State Agency: Wisconsin Department of Financial Institutions

TEXAS LOCATIONS

Alamo
Alvin
Amarillo
Andrews
Arcola
Arlington
Austin
Baytown
Beaumont
Bedford
Beverly Hills
Bovina
Brookshire
Bryan
Caldwell
Canton
Carrollton
Cedar Park
Center
Channelview
Cleburne
Cleveland
Clute
Conroe
Copperas Cove
Corpus Christi
Crane
Cypress
Dalhart
Dallas
Del Valle
Denton
Denver City
Dickinson

Dimmitt
Donna
Dumas
Duncanville
Edinburg
Elgin
Ennis
Euless
Farmers Branch
Ferris
Florence
Fort Worth
Friona
Frisco
Galena Park
Galveston
Garland
Georgetown
Giddings
Gilmer
Granbury
Grand Prairie
Granite Shoals
Greenville
Haltom City
Henderson
Hereford
Hillsboro
Houston
Humble
Huntsville
Ingram
Irving
Katy

Kemah
Killeen
Lake Dallas
Lancaster
Laredo
League City
Lewisville
Little Elm
Livingston
Lockhart
Longview
Magnolia
Mansfield
Marble Falls
Marshall
McKinney
Mesquite
Mexia
Mineral Wells
Mission
Muleshoe
New Braunfels
New Caney
North Richland Hills
Odessa
Pampa
Paris
Pasadena
Pearland
Pecos
Perryton
Pharr
Pinehurst
Plainview

Plano
Port Arthur
Porter
Richardson
Rosenberg
Round Rock
San Angelo
San Antonio
San Marcos
Sherman
Slaton
Snyder
South Houston
Spearman
Splendora
Spring
Springtown
Stafford
Stephenville
Stratford
Sweetwater
Terrell
Texas City
TheColony
Tomball
Tyler
Venus
Victoria
Waco
Waskom
Weatherford
Webster
Wheeler
Wylie

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