frequently asked questions
- -A valid state-issued driver’s license
- -A valid state-issued non-driver identification card
- -A valid state-issued ID
- A valid U.S. issued work permit
- -A valid U.S. issued alien registration card
- -A valid U.S. or foreign passport
- -A valid permanent resident alien card (green card)
- -A valid national identification card (Cedula, Registro Consular, Tarjeta de Elector)
For your convenience DolEx have an extensive network of company managed locations “Branches” as well as a large “Independent Agent network.”
To locate a DolEx branch near you, please visit our Branch locator at DolEx.com/branches
To find a DolEx agent near you, please call our Customer Service team at 1-800-892-0210
DolEx currently offers money international money transfer service to the following countries:
- Costa Rica
- Dominican Republic
- El Salvador
- United States
In addition, DolEx also offers domestic money transfer service for more details please click here
- Full name (as shown on their government-issued I.D.)
- Complete address
- Telephone number
- Sender details including:
- Destination country
- Payout correspondent
- Full name (as shown on their local government-issued I.D.)
- Complete address
- Telephone number
There is no limit to the amount you can send. However, in some cases, it may be necessary to provide additional information including an I.D. and other required documentation, including the source of funds that will help us ensure a safe and secure transfer as well as to comply with compliance regulations.
DolEx offers some of the most competitive pricing in the industry; however, the fees vary depending on different factors, such as the amount to send, the destination, the payer, and the delivery method.
The money transfer service fees must be paid in U.S. dollars. Recipients will be paid out in either local currency or U.S. dollars (when options available). For detailed information of your destination country and Correspondent, please contact our Customer Service team at 1-800-892-0210
The domestic money transfer service fees and payout currency is U.S. dollars in all cases.
- Cash pickup. Your recipient may pick up the money at one of our 125,000 payment locations in more than 20 countries. All they need is a valid local government-issued photo I.D., and in some states, the transaction number (CLAVE/FOLIO) provided to the sender at the moment of the transaction. You can find this number on your receipt.
- Bank deposit. For your recipient to get the money via a bank deposit, you will need to know your recipient’s bank and corresponding account number. The funds will be available in the recipient’s bank account in 15 minutes or less. Senders must ensure that the account number belongs to their recipient. Once the funds are deposited into the bank account, most likely we won’t be able to cancel the transaction and recover the funds
- Home Delivery. This service is currently only available for the Dominican Republic and the Philippines.
For domestic money transfers, funds are paid in cash only Office Pickup in all cases.
No, it doesn’t; however, this service is only available for the Dominican Republic and the Philippines.
When picking up a money transfer, in most countries, recipients will need the transaction number (CLAVE/FOLIO) that appears in the transaction receipt along with a valid local government-issued photo I.D. with their signature. Some countries just require a valid government ID to collect like Dominican Republic.
Transaction repairs are available if the funds have not been picked up or deposited into your beneficiary’s account. Contact our Customer Service team for any corrections.
To avoid delays, we encourage you always to review the Pre Disclosure Agreement (PDS) to verify all the details before completing the money transfer transaction.
The cancelation confirmation process varies according to the country correspondent. Typically, cancelations are confirmed within an hour or less.
There are no additional fees for changes or cancellations.
You will be provided with your refund once we have received confirmation from the Correspondent in the destination country that the transaction was successfully canceled. This is typically within a few hours or the next business day.
Funds availability varies by country and the selected delivery method. It can take up to one business day; however, transfers are usually available within minutes.
Please be aware that those certain events that can slow down the process, such as:
- Schedules of processing the network
- Additional information required by compliance, by the recipient’s bank or by the financial institution.
- Branch location business hours, delivery hours, and holidays
- Errors on your recipient details
For specific delivery times and availability, please contact our Customer Service team at 1-888-246-2527
An Oportun personal loan provides you with a lump sum of money that is paid back over a set period of time with fixed payments and rate. The money can be used for a number of personal expenses. *
For your convenience DolEx has an extensive network of company-managed locations, “branches,” where we have trained Sales Associates that can help you apply for an Oportun personal loan.
Oportun personal loans are offered through most DolEx branches in Texas, Florida and Arizona, coming soon in other states. Please continue to check as we will go live in new stores. To locate a DolEx branch near you, please visit our branch locator at DolEx.com/branches or call 1-800-892-0210.
DolEx offers personal loans through Oportun, a licensed lender that provides affordable financial services that empower customers to build a better future.
Oportun personal loans range from $300 to $10,000. Typical loans range from $500 to $7,500.*
Applicants must be at least 18 years old and live in a state where DolEx supports Oportun personal loans.
Yes, Oportun reports personal loan payments to select national credit bureaus.
The application process is easy. The main steps are:
-Complete the application
-Provide required documents
-Once approved, sign your loan documents and get your money
For your application, you’ll need:
– Valid U.S or foreign I.D.
– Proof of income
– Proof of address
You may be able to use your transaction at DolEx or your bank account to verify proof of income.
If you do have a SSN or ITIN number you will be asked to provide it. If you do not have one you will still be eligible to apply but will need to provide a valid form of identification.
Any bill mailed to your current physical address in the applicant’s name are accepted by Oportun. These could be bills from utility companies or cable companies.
The application process typically takes a few minutes, if you provide a U.S. or foreign ID, proof of income and address. At the end of the application process, you will find out if you are approved for a personal loan.
Once approved by Oportun, you can choose to receive cash at one of the participating DolEx locations or deposit the money directly into your bank account.
Yes. There are no prepayment penalties on Oportun personal loans.
Yes, when you apply, Oportun will run a soft credit pull, which does not impact your FICO® credit score.
When a final decision is made on your application, Oportun will run a hard credit pull, which can impact your credit score.
Payment terms are between 12 and 49 months.
The person that purchased the Money Order is the only one that can request a cancelation. The customer needs to bring back the original Money Order. DolEx don’t offer cancelations for lost or stolen money orders.
Check cashing is a simple, convenient way to get your check cashed quickly and your money in hand.
We cash most types of checks: Payroll, Government, IRS, Personal checks, Insurance, DolEx Money Orders. We don’t cash temporary checks, third party checks or checks if the benefitiary is a company.
You will need to bring your paystub, which includes the billers name and biller account number. Then just mention the amount you wish to pay.
In the U.S., you can pay bills for more than 10,000 utility companies, mortgage, cable providers, phone companies, automotive lenders, and more.
We currently offer bill payment services in the U.S. only. Please check back soon as we are constantly adding new products and services.
The completion of the transaction and cut-off times vary per biller. Some billers offer real time or same day processing, others offer next day processing. Standard bill payment services are processed in up to 3 business days. Customer can choose when they want their payment to post based on the available options.
No, there’s no limit. You can pay as many bills as you want.
We offer a wide variety of telephony products at our branch locations.
- PINless phone cards
- Domestic top-up’s
- International top-up’s
The PINless service allows you to make international phone calls without having to enter a PIN before dialing the phone number you want to call. It’s the simplified way to use a phone card.
It’s the service used to add airtime to a US prepaid cellular carrier. Customers only need to provide the name of the carrier, the phone number that will use the airtime and the amount they wish to add. The topup happens in real time.
It’s the service used to add airtime to a prepaid cellular carrier in another country. Customers need to provide the name of the carrier, the phone number they wish to add airtime and the amount to add. The topup happens in real time.
Most major carriers in the US. T-Mobile, AT&T, Verizon, Boost, etc. And most important carriers in Mexico, Centro, South America and the Caribbean. For example: Telcel, Movistar, TIGO, Claro, Digicel, etc.
International top-ups have a daily maximum limit of $15 (per phone number), including the transaction fee.
It’s an electronic pin used to add airtime to a US prepaid cellular carrier. Customers need to provide the name of the carrier and the denomination they wish to purchase. In this case customers are responsible to follow the instructions in order to add funds to the cellular.