DolEx SMS/MMS/RCS Terms & Conditions

Last updated: May 2026

1. Program Description

These SMS/MMS/RCS Terms & Conditions apply to text and mobile messaging programs sent by DolEx Dollar Express, Inc. and its affiliates or service providers on its behalf. Messages may include promotional offers, product updates, lifecycle reminders, account-related notices, customer support updates, security alerts, authentication codes, transfer confirmations, and other service-related communications, depending on the message category and your consent or preferences.

By opting in to receive marketing SMS, MMS, or RCS messages, you agree to receive recurring automated promotional text or mobile messages at the mobile number you provide. Consent to receive marketing messages is not required as a condition of purchase, account creation, card activation, or use of any service.

Marketing consent is collected separately from general Terms & Conditions acceptance. The consent checkbox must be unchecked by default and selected by you through an affirmative action.

Opt-in takes place when you create your account, on the DolEx website or in the DolEx app. Your consent applies to the mobile number you register when you complete your registration, and marketing messages are sent to that number.

Message frequency varies based on your activity, preferences, eligibility, and the services you use. Message and data rates may apply. You are responsible for any charges imposed by your mobile carrier.

You may opt out of marketing SMS/MMS/RCS messages at any time by replying STOP to any message. You may also reply STOPALL to request global suppression from DolEx/Barri marketing text and mobile messaging programs where supported. After you opt out, you may receive one final confirmation message. No further marketing messages will be sent unless you provide a new opt-in.

You may also manage your communication preferences through the Preference Center when available.

For help, reply HELP to any message or contact Customer Support through the app or website. If you previously opted out and want to re-enroll, you must provide a new affirmative opt-in through an approved consent flow. Replying START may be supported only where a valid new consent record is created or already available.

Opting out of marketing messages does not affect transactional, security, fraud prevention, legal, or service-required communications that may be necessary to provide the service, protect your account, verify your identity, complete transactions, or comply with law. These may include one-time passwords, fraud alerts, security notifications, transfer confirmations, and account activity alerts.

Message delivery may be affected by your mobile carrier, device, network coverage, or other factors outside our control. Carriers are not liable for delayed or undelivered messages. RCS availability may depend on device, operating system, app support, and carrier availability. If RCS is unavailable, messages may be delivered by SMS where permitted and subject to your preferences and consent.

We process mobile numbers, consent status, opt-in/opt-out records, delivery information, and related messaging data to operate our SMS/MMS/RCS programs, honor your preferences, maintain suppression lists, and comply with applicable law. Approved service providers may process mobile information solely to deliver DolEx communications where permitted by law and applicable consent. Mobile information is not sold or shared with third parties or affiliates for their own SMS marketing or promotional purposes.

For more information, see our Privacy Policy: dolex.com/en/privacy-policy

We may update these SMS/MMS/RCS Terms & Conditions from time to time. Material changes to the messaging program, consent language, or opt-out methods may require updated consent or additional notice where required by law.

 For questions about these SMS/MMS/RCS Terms & Conditions, contact Customer Support through the app, at dolex.com, by phone at 1 888 432 6199 or by email at dolexapp@dolex.com.