FAQ
frequently asked questions
Telephony
We offer a wide variety of telephony products at our branch locations.
- PINless phone cards
- Domestic top-up’s
- International top-up’s
- ePin’s
The PINless service allows you to make international phone calls without having to enter a PIN before dialing the phone number you want to call. It’s the simplified way to use a phone card.
It’s the service used to add airtime to a US prepaid cellular carrier. Customers only need to provide the name of the carrier, the phone number that will use the airtime and the amount they wish to add. The topup happens in real time.
It’s the service used to add airtime to a prepaid cellular carrier in another country. Customers need to provide the name of the carrier, the phone number they wish to add airtime and the amount to add. The topup happens in real time.
Most major carriers in the US. T-Mobile, AT&T, Verizon, Boost, etc. And most important carriers in Mexico, Centro, South America and the Caribbean. For example: Telcel, Movistar, TIGO, Claro, Digicel, etc.
International top-ups have a daily maximum limit of $15 (per phone number), including the transaction fee.
It’s an electronic pin used to add airtime to a US prepaid cellular carrier. Customers need to provide the name of the carrier and the denomination they wish to purchase. In this case customers are responsible to follow the instructions in order to add funds to the cellular.
To locate a DolEx branch near you, please visit our Branch locator or call our Customer Service team at 1-888-246-2527