What fees are charged for overdraft protection?
“You are covered up to $10 in overdraft protection with no fees. Additional overdraft coverage up to $300 is subject to eligibility criteria. Opt-in required.
October 22, 2025
Are the funds in my DolEx Visa® Debit Card account FDIC insured?
“Yes, funds in your DolEx Visa® Debit Card account are federally insured up to $250,000. DolEx Visa® Debit Card is issued by Green Dot Bank,
October 22, 2025
Are there any fees for receiving fraud text alerts?
No, there is no charge to have your DolEx Visa® Debit Card account monitored with fraud alerts, but your mobile service provider may charge for
October 22, 2025
My replacement DolEx Visa® Debit Card never arrived. How do I get another card sent to me?
“Please wait at least 7-10 days for a requested replacement DolEx Visa® Debit Card Debit Card to arrive before reporting that you have not received
October 22, 2025
When will my replacement DolEx Visa® Debit Card arrive?
“It will take 7-10 days for your new DolEx Visa® Debit Card Debit Card to arrive in the mail.”
October 22, 2025
When you report a card lost or stolen, does it deactivate that card?
“Yes, when you report your card lost or stolen it is immediately deactivated for your protection.”
October 22, 2025
Will my replacement card have the same number?
No. When you report your DolEx Visa® Debit Card Debit Card lost or stolen and request a new card, it will have a new card
October 22, 2025
What if I forgot my password?
“If you forgot your password, select; Trouble logging in?; on the log in screen. You’ll be asked to provide your email address so we can
October 22, 2025
Can I have my DolEx Visa® Debit Card sent via overnight delivery?
“Currently, we do not offer overnight delivery for a replacement card. You can request expedited 4-day delivery for a fee of $30.00, plus the card
October 22, 2025
Can I still access my funds if my card is reported lost or stolen?
Yes, when you report your card lost or stolen, you can visit a participating DolEx stores to get a new card instantly and access the
October 22, 2025
